Product: F1 23Platform:PlayStation 5Please specify your platform model. Sony PlayStation 5Summarize your bug Game keeps crashing every 2 minutes, regardless of what I'm doing. I've suffered 9 crashes in 18 minutes of gameplay. (5 hour ea play trial, PS5). Anyone know any sort of fix?What is your 16 digit Report Code? Game doesn't last long enough for me to get in to checkCan you please provide the name of your current internet service provider? TalkTalkWhich area is the bug/glitch in? Single PlayerSteps: How can we find the bug ourselves? Try the gameWhat happens when the bug occurs? Total game crash, screen and audio freezesWhat do you expect to see? My game fixed to be able to workGame keeps crashing every 2 minutes, regardless of what I'm doing. I've suffered 9 crashes in 18 minutes of gameplay. (5 hour ea play trial, PS5). Anyone know any sort of fix?

@Toss_The_Caber Booting console from rest mode is know to cause game crashes with some games. Try going to power saving. Select never put in rest mode. Disable rest mode features such as stay connected to internet and download and install. Turn off PS5. Boot in safe mode. Rebuild database. Once console restarts. Start game. Only suggestion I’ve got. I’m on PS5 havnt had a crash since beta

@Toss_The_Caber Random question, do you have a wheel connected? If so, can I get you to try removing it and booting the game with the controller instead. (Method to my madness I promise)

Thanks for the help, unfortunately no help however

@Toss_The_Caber How strange... Are you running in Performance or Quality mode? HDR? If performance, can you try quality or vice versa and without HDR if you have that enabled? If your wheel is still connected, completely disconnect it. If none of those work, as has been mentioned above, try rebuilding the database on the console. Might also be worth trying to PS4 version of the game if you have that available.

@Toss_The_Caber In the case your console may be overheating, cleaning the vents, fan and heatsinks will help. You might also Rebuild Database as that never hurts - boot in Safe Mode, Option 5 - Rebuild Database: https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/ Thanks.

Game crashing every 2 minutes (PS5 trial)

11 Replies

ScarDuck14
Legend
3 years ago
@Toss_The_Caber Booting console from rest mode is know to cause game crashes with some games. Try going to power saving. Select never put in rest mode. Disable rest mode features such as stay connected to internet and download and install. Turn off PS5. Boot in safe mode. Rebuild database. Once console restarts. Start game. Only suggestion I’ve got. I’m on PS5 havnt had a crash since beta
Toss_The_Caber
3 years ago
Thanks for the help, unfortunately no help however
EA_Barry
Community Manager
3 years ago
@Toss_The_Caber

In the case your console may be overheating, cleaning the vents, fan and heatsinks will help.

You might also Rebuild Database as that never hurts - boot in Safe Mode, Option 5 - Rebuild Database:

https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Thanks.
CM_RedDevil
EA Staff
3 years ago
@Toss_The_Caber Random question, do you have a wheel connected? If so, can I get you to try removing it and booting the game with the controller instead. (Method to my madness I promise)
Toss_The_Caber
3 years ago
@CM_RedDevil I do in fact have a wheel connected yes, however I've just given it a try twice round with the controller and it's not changed anything, crashes at the mid race Miami cutscene in breaking point or when I hit replay/flashback, if I'm lucky enough to get that far. Can get no further.
CM_RedDevil
EA Staff
3 years ago
@Toss_The_Caber How strange... Are you running in Performance or Quality mode? HDR? If performance, can you try quality or vice versa and without HDR if you have that enabled? If your wheel is still connected, completely disconnect it. If none of those work, as has been mentioned above, try rebuilding the database on the console.

Might also be worth trying to PS4 version of the game if you have that available.
Toss_The_Caber
3 years ago
@CM_RedDevil Thanks, tried everything you've mentioned already and nothing has worked, however I tried it on my PS4 and that worked fine. Not sure what's wrong with the ps5
K-Wuan
3 years ago
did you find a solution to your problem? I had something similar and had to send my PS5 to the service for a repair
Toss_The_Caber
3 years ago
@K-Wuan Still no solution. Did your service sort the issue?
K-Wuan
3 years ago
I will be getting my PS5 back soon, I will post an update if that solved the issue