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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 years ago

Re: F1 23 Champions edition not working

If you check the store does the game show as owned @Kalleh28?

Darko

9 Replies

  • It says in game library but that might be my ea play f1 23 5  hour trial. I did confirm that i did own the game and that the issue was on my end. I just dont know what to do to get the game to pop up on my end

    My only thought is is there a way to remove  the ea play 5 hour trial from my library as when i go on the add ons it does say championship edition(which i purchase) so if i could know how to remove the ea play trial from my library that may fix it

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Best to speak with our live support team in relation to removing a game or anything like that @Kalleh28.

    Darko 

  • ok.  and on that note how do i contact the live chat feature. every time i want to ask for help it only shows the email option and not the live chat feature

  • Hey EA, I have the same problem. Downloaden the game, played 30 minutes yesterday and today I cannot play the game anymore.

    Help me

  • SpinningGorilla6's avatar
    SpinningGorilla6
    Rising Traveler
    2 years ago

    i was having a similar issue i got it working after playing the trial yesterday but now cant launch it again, ive tried everything i did yesterday like getting some files downloaded when you load up origin that didnt work, changing the date to the 16th didnt work and clearing cache data didnt work either.

  • Kalleh28's avatar
    Kalleh28
    2 years ago

    best option is to speak to ea live chat. they  make some changes to your account which usually helps

  • SpinningGorilla6's avatar
    SpinningGorilla6
    Rising Traveler
    2 years ago

    How did you get into a live chat all I get is the option to email with a reply within 3 days 🤦.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product EA app

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat

    Darko

  • SpinningGorilla6's avatar
    SpinningGorilla6
    Rising Traveler
    2 years ago

    @EA_Darko yea ive already done that for some reason live chat was unavailable on tuesday but i did speak to someone and i was told to simply wait for ea to fix it and they couldnt give me an estimate for when that might be.

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