Forum Discussion

mAsCerise's avatar
2 years ago

Stuck on communicating with online services

Product: F1 23
Platform:PC
Please specify your platform model. PC
Summarize your bug The problem started on F1 22 when I alt-f4 mid race to go do something since that moment I have not been able to play multiplayer again the samething is happening on F1 23, When I start the game I am stuck on the communicating with online services. Sometimes I make it to the main menu but I cant see my ingame mails and as soon as I start a multiplayer coop career i got the infinite loading again, I have tried all the following : Clean Boot Flushdns Change DNS to google Started EA App and F1 22 AND 23 as administrator Reset Network Made an exception in the firewall My internet is not the issue I have also tried playing on my friends account and everything works fine My friend also tried playing on my BUGGED account and he encountered the same issue that I have so the problem is either my F1 Games or someting on my EA Account, I have tried EA Support but we all know how that went
What is your 16 digit Report Code? GTHG-EXGJ-CAMK-DKTE
Can you please provide the name of your current internet service provider? Telus
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? Cant
What happens when the bug occurs? Stuck on communicating with online services
What do you expect to see? Play online

The problem started on F1 22 when I alt-f4 mid race to go do something since that moment I have not been able to play multiplayer again the samething is happening on F1 23, When I start the game I am stuck on the communicating with online services. Sometimes I make it to the main menu but I cant see my ingame mails and as soon as I start a multiplayer coop career i got the infinite loading again,

I have tried all the following :

Clean Boot
Flushdns
Change DNS to google
Started EA App and F1 22 AND 23 as administrator
Reset Network
Made an exception in the firewall

My internet is not the issue I have also tried playing on my friends account and everything works fine
My friend also tried playing on my BUGGED account and he encountered the same issue that I have so the problem is either my F1 Games or someting on my EA Account,

I have tried EA Support but we all know how that went

5 Replies

  • UPDATE 
    --------------------

    Tried on my PS5 and still same issues so definitely account problem 

  • Good luck with this, I have been waiting 6 weeks and still stuck with the same issue as you.

  • Right click on Steam shortcut and choose Run as Administrator. When it gets to the “communicating with online services” part it will open a window to sign in to your EA account again. And that’s all. 

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