The game freezes and I have to force shutdown

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@Jano-SSCC wrote:

Product: F1 23
Platform:PC
Please specify your platform model. PC
Summarize your bug THE GAME FREEZES WHILE I RUN AND I HAVE TO FORCE CLOSE
What is your 16 digit Report Code? No error message appears
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Pasa tras 1 o 10 vueltas
What happens when the bug occurs? The image remains frozen and I have to force restart. On one occasion the game closed and returned to the desktop, but no error message appeared
What do you expect to see? Ser capaza de corre una carrera

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I have played the game for more than 100 hours without problems, but I haven't played since October and since then I have changed GPU, CPU MB and changed from windows 10 to 11. Yesterday I tried to play but it is impossible to go more than 10 laps without it freezing the image, the speakers start to make a lot of noise and I am forced to force it off, it does not respond to anything and no error message appears. I've tried a thousand things and nothing works. I turn here desperate

Sorry, I put the hardware_settings_config file here, I can't put it any other way

<hardware_settings_config applyOOTB="false">

<cpu name="13th Gen Intel(R) Core(TM) i5-13400F" processors="12" processorStride="1" processorBinding="1"/>

<graphics_card deviceId="0x73DF" rating="3">

<resolution width="2560" height="1440" displayMode="1" vsync="false" vsyncInterval="auto" frameRateLimiterEnabled="true" frameRateLimiterValue="60">

<refreshRate numerator="60" denominator="1"/>

<windowPosition x="0" y="0"/>

<outputMonitor index="1"/>

<aspectRatio auto="true" width="0" height="0"/>

<hdr mode="0" peakNits="1000"/>

</resolution>

</graphics_card>

<motion>

<dbox enabled="true"/>

<udp enabled="false" broadcast="false" ip="127.0.0.1" port="20777" sendRate="20" format="2023" yourTelemetry="restricted" onlineNames="off"/>

</motion>

<antialiasing taa="true" checkerboard="false" cmaa2="false" dlss="false" cas="1" fsr="0" fsr2="0" xess="false"/>

<aa_quality value="0"/>

<aa_sharpness value="0.500000"/>

<dlss_g enabled="false"/>

<dynamicresolution_enabled value="false"/>

<dynamicresolution_target_fps value="0"/>

<dynamicresolution_profile deltaDown="0.05" percentageDown="0.95" deltaUp="0.01" percentageUp="0.9" alpha="0.95"/>

<dynamicresolution_min_scale value="0.5"/>

<ssao enabled="true" algorithm="4"/>

<ssrt enabled="true" quality="4"/>

<texture_streaming sizeInMiB="2048" texelDensityBias="0.0" concurrentTextureSwaps="1"/>

<led_display fanatecNativeSupport="true" sliProNativeSupport="false" sliProForceBrightness="127" thrustmasterLEDEnabled="true" thrustmasterDisplayEnabled="true" wootingRGBEnabled="false"/>

<anisotropic_filter level="16"/>

<lighting quality="3" volumetricFog="true" volumetricFogMapWidth="1920" volumetricFogMapHeight="1080"/>

<postprocess motionBlur="true" godRays="true" depthOfField="true" lensStreak="true" lensFlare="true" bloom="true" motionBlurV2="true"/>

<shadows enabled="true" skyShadowMapSize="2048" skyShadowCascadeCount="4" skyShadowLowLod="false" worldShadowMapSize="4096" skyShadowMap32Bits="true" nightShadowMapSize="4096" nightShadowCharacterCast="true" nightShadowSourceCount="4" sampling="3" spotShadowMapSize="2048" spotShadowSampling="3" crowdInShadows="true"/>

<particles enabled="true" distanceScale="1.0" rate="1.0" high="true"/>

<crowd distanceScale="0.4" billboardDistance="4000"/>

<vehicle_reflections envMapScale="2.0" envMapUpdateMode="alternate" envMapRenderMode="carsAndCharacters" cubeMapEnabled="true" cubeMapScale="2.0" cubeMapUpdateMode="all"/>

<mirrors mirrorsUpdateMode="both" mirrorsRenderMode="carsAndCharacters" treesInMirrors="true" crowdInMirrors="true" highDetailMirrors="true" highDetailTyresAndCar="true" particlesInMirrors="true"/>

<weather_effects rainSplashes="true" rainSheets="true" rainBeads="true" rainHigh="true" trackHeatHaze="true" planarReflectionsEnabled="true" planarReflectionsHQEnabled="true" planarReflectionsRangeScale="3.0" planarReflectionsRTScale="1.0" planarReflectionsMipTailBlur="true" proceduralCloudRTScale="4.0" proceduralCloudTiling="7" proceduralCloudQuality="1"/>

<ground_cover enabled="true" grassFlattening="true" drawDistance="120.0" meshes="true"/>

<trees useLOD0="true" distanceScale="0.2"/>

<hair enabled="true"/>

<skidmarks enabled="true" parallax="true"/>

<skidmarks_blending enabled="true"/>

<audio audioUpdateRate="2" audio_min_job_worker_threads="2" audio_max_job_worker_threads="8"/>

<async_compute enabled="true"/>

<cs_culling enabled="false"/>

<vendor_shader_pack enabled="true"/>

<replay_directory path=""/>

<rt_quality quality="2"/>

<rt_shadows enabled="false"/>

<rt_reflections enabled="false"/>

<rt_transparent_reflections enabled="false"/>

<rt_ao enabled="false"/>

<rt_ddgi enabled="false"/>

<rt_version version="1"/>

<vrs enabled="true"/>

<reflex mode="0"/>

<ser enabled="false"/>

<ca enabled="false"/>

</hardware_settings_config>

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The 24.1.1 driver does have issues.

DDU and try 23.11.1

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@Jano-SSCC wrote:
@SteveJacksonNo, I just tried it.
Uninstalled AMD drivers with DDU, installed version 23.11.1 and after a couple of curves it happens again

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I’ll take another look. Bear with me, weekend 😎

No progress with the antivirus. Now the main suspect is the steering wheel (logitech g29). Whenever the error occurs it is in a curve, while I force the steering and the steering wheel vibrates. I have tried to finish a race that I had started with a controller and I have run the remaining 10-12 laps without problem, I have to try it more. Does anyone know of a similar case?

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@Jano-SSCC wrote:

No progress with the antivirus. Now the main suspect is the steering wheel (logitech g29). Whenever the error occurs it is in a curve, while I force the steering and the steering wheel vibrates. I have tried to finish a race that I had started with a controller and I have run the remaining 10-12 laps without problem, I have to try it more. Does anyone know of a similar case?

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Do you use LGS or GHub?

Looking at FFB driver I believe it’s GHub.

Can you describe how you have your USB devices connected? If it helps, G29 is USB 2.0, try to avoid case front ports and hubs of any kind.

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@Jano-SSCC wrote:
@SteveJacksonYes, it's GHUB. I had it plugged into the front, into a USB 3.0, I changed it (although in October, when I was playing without problems I had it in the same 3.0 and I had no problems)
Furthermore, I have seen before, with the GIGABYTE CONTROL CENTER program, that it had an outdated driver (I think it was a realtek) that must have been passed on to me when I reinstalled the old version of the AMD (be careful, I know what you will think, but before trying the old version everything was updated).
The thing is that I have run practice, quali and the race in Jeddah with the wheel, to confirm that this was the problem, and to my surprise everything has gone well.
I refuse to believe that it was because of the USB (I always use the same one and 0 problems) or the REALTEK driver (as I say, with the updated version of AMD it did not detect any outdated drivers). Maybe it was a coincidence, I'll update when I play a little more

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I’m never keen on the ‘bundled’ software with any mainboard and I disable the setting in the UEFI that downloads it.

The Realtek drivers are always the latest Gigabyte ones I use, but as I say, no time for APP centres or the like.

I hear you on the no issues with USB, but USB 3.0 does handle devices differently to a native USB 2.0 or 1.1 and wheels are USB 1.1 (the newer Logitech G923s are designed with USB C which is a USB 3.1) so I would still suggest to anyone to use USB 2.0 especially with LGS.

Glad you seem to be working towards a resolution. Fingers crossed.

Shame, but understand.

Only other thing I can see are lots of HID device instances. 

HID filter driver?

https://www.gigabyte.com/Motherboard/B760M-DS3H-DDR4-rev-10/support#support-dl