Re: Almost a Week Since the Community-Raised Issues Were Updated
In this new 7th October update there is nothing changed, bumps still, drs trains still. What are you even doing?
Forum Discussion
27 Replies
Surely we are entitled to some form of compensation?
This is months after paying top dollar for a faulty product.
If you wish to request a refund you can find more information using the link below
https://help.ea.com/en-gb/help/account/returns-and-cancellations/#great-game-guarantee
@Cpayne32 wrote:If you wish to request a refund you can find more information using the link below
https://help.ea.com/en-gb/help/account/returns-and-cancellations/#great-game-guarantee
This isn't the answer as we know that 99% of us would not be eligible for a refund.
All we are asking is that EA/CM fix the product that we were sold.
The last patch broke the game, any other developer would have a hotfix out straight away.
Please just confirm if you have given up on developing/fixing this game so we can at least move on?
I can assure you that the team definitely have not given up on the game. Some of the reported issues aren’t easy fixes and im assuming with the drs trains there may be retraining of the AI required hence why it is taking so long.
- @Cpayne32 That refund method is pointless to everyone here.
From what I've read on that link, you can only get a refund within 14 days, but its been just over 4 months since release, and many of us are the hardcore player base that supports this series and paid £90 to pre-order back in May 2024.
Simply offering a link to refund is a bit of a cop out reply. We don't want refunds. We want a game that reflects the price we were charged!
Player base and sales have never been lower for the series, but WE are the ones still here!! Still reporting bugs, offering suggestions and wishlists and hoping to see an improvement. That needs to be respected, or there will be nobody left buying the game.
Why won't the devs come on here and talk to us directly? Surely 20 minutes a week just to answer some questions and provide some feedback isn't too much to ask....
A LOT of the frustration here is that the community managers either ignore genuine bug reports and feedback, or just say it's been passed on, and we never hear anything more about it....
I gave up reporting that I consistently had no starting lights shown which was game breaking for me, and still happens. I left so many clips with examples, gave plenty of info, and not a single reply! I'm angry about that!!
I wouldn't expect such poor quality when buying a loaf of bread, so why should I accept it when buying one of the most expensive video games on the market today?
Can I just clarify regarding that refund link, too?:
"If you submit a chargeback for a refund that is outside of our refund policy, we may take one of the following actions:
Lock or restrict your EA Account
remove the content charged back."
Does that mean if we request a refund, we may lose our EA accounts??
None of that seems consumer friendly or gives much confidence in EA.
I'm not buying F1 25 at launch, first time since F1 2010 that I won't be pre-ordering, so I'm hoping for a huge improvement! - @SDGMatt I have no knowledge of the refund process apart from the information in the link. I would suggest going through the live chat with that query
I understand the frustrations that everyone shares and im included in this. I have actually moved over to ACC because the desire to play the game isn’t there. I really hope there is a significant update soon though - @mattwells149852 I wish i had answer or could get answers.
- @mattwells149852 Yearly titles especially never get delayed. Dev teams are told to fix issues post launch. Reason why games don’t get delayed? Share holders and share price are king. Delaying a game reduces confidence among shareholders and share price. People that make the decisions are no longer gamers they are bean counters who only care about keeping shareholders happy every quarterly statement
- @ScarDuck14 So true...
It's mentioned that they haven't given up on the game? Well from most peoples perspective who don't actually get to find out properly it would appear that they have given up.
The silence and feedback after major game breaking bugs are reported is beyond poor. All we get is "it's been fed back to the team".
It's for this reason alone why people perceive that nothing is being worked on and resolved. We aren't talking small glitches here, these are absolutely gargantuan game breaking bugs, that should have been fully resolved by now.
This may come across as being inpatient, but surely after this amount of time we should at least at the bare minimum have some kind of feedback on the progress.
It's just not good enough.
- @ScarDuck14 Haha, I bet the shareholders are Thrilled with the decline in sales the last few years.
🤣 - @coopa300 Well this is the thing as Ubisoft are now discovering and only now are the board carrying out a internal investigation off their problems. Problem we have with the F1 game is it’s only a tiny part off EA. FIFA being their biggest money spinner props up all their failing games.
When Codemasters was its own company the F1 game was their biggest money spinner and only profit making game. @coopa300Also falling sales EA can blame external issues out of their control. With games being delayed would be their fault and make shareholders nervous about investing
Last (may have been the one before) quarterly conference call. There was one token question about a game. The rest were all from investment banks etc asking EAs plans for future monetisation including in game ads
Years off neglecting games and gamers in favour off quarterly statements is beginning to blowup in their faces
- @ScarDuck14 ” Years off neglecting games and gamers in favour off quarterly statements is beginning to blowup in their faces”
This. Yes. I’m finished with this company.. FC25 isn’t any better either. An underwhelming Beta product. Everything is about FUT, pitcoins, microtransactions. Pretty far from the roots of Electronic Arts. @coopa300Totally agree. But FIFA still brings in the money. I don’t mind it as a game but I only play Career as I refuse out off principle to play FUT.
i said previously that FIFA props up EAs failing games…. What I was ment to say props up their share price
Good to see it get updated today, especially with the Interlagos bug. Hopefully, driver career mode fixes are coming, it was only their most talked-about mode before release, and really hyped up all for it to be broken in October still. Can't use #1 and drivers do not retire from the sport like in past games. I believe they do in MyTeam though so it makes no sense, I'd have to test that personally.
Yes they retire in my team. Magnussen retired after one season and Russell and Albon were both dropped by their teams. Sargeant moved to Mercedes and 2 F2 drivers were promoted to Haas and Williams jn their places.
So careful what you wish for.
Looks like 1.11 comes out on Oct 14.
- @AEF251 well they don't in driver career and it leads to the driver market becoming quite stale. I've had active F1 drivers dropped for F2 drivers but no full retirements 3 seasons in.
@EA_Groguet Almost a month now. Any info about slipstream or something?
@JanKondlerI wouldn't hold your breath, I think if they were going to improve the DRS trains they would have done by now. I do agree though it definitely needs more work. The races are utterly boring.
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