Forum Discussion

1 year ago

Solved

EA app - Can't Open F1 24

"The splash screen which can be described as the F1 logo on a black background appears for ~1 sec, after which it disappears. After another ~1 second, the EA APP comes back into foreground. The game doesn't boot, I am not asked to boot the VR or normal version of the game (I assume this is still a thing since F1 23 had it). Video attached". The EA App take the time like if you were playing. In my case I have 3h 23min and couldn´t pass the splash screen. The video is from Adr Junkie. Many reddit users also have this problem.

2024-05-28 20-27-31.rar1.7 MB

EA_Groguet
1 year ago
Hey there,

As I was saying before, in this thread we have different issues affecting players, so what it might be helping you it might not work for others. I am writing this post to try to compile the workarounds that some of you have been posting.

I am going to mark this post as a solution to increase visibility. However, that doesn't mean that the issue has been fixed. The team keeps investigating it and trying to find a solution.

WORKAROUNDS

Posted by @Tasdefleia and @LCAMluis : Link 1 & Link 2

Posted by @Karlo3110 : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13762340/highlight/true#M716

Posted by @ad1tya : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13762357/highlight/true#M718

Posted by @The_Raging_Beard : https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EA-app-Can-t-Open-F1-24/m-p/13768642/highlight/true#M1335

Posted by @ppparkinson9 : Link 1 & Link 2

If I have missed any, please, let me know.

Thank you all for your collaboration! I will keep you updated here as soon as I hear something else!

-Groguet

195 Replies

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briano19399
Seasoned Novice
1 year ago
We did this on my sons computer (windows 10) and still the game will not start.
- updated nvidia drivers…May 21 version 555.85
- deleted hardware settings
- verified files…Steam downloaded 25.3MB
- started game via steam
- F1 24 logo appeared
- admin promote for ea anti cheat. Entered asmin password
- logo still displayed
- blank screen
- back to desktop
- steam says game is not running
F1 23 still works fine.
is there any other troubleshooting you would like us to try and help you determine the cause?
EDIT....attached output from DXDIAG
thank you….brian (trying to calm a very frustrated son)
DxDiag.txt91 KB
EA_Groguet
Community Manager
1 year ago
Hey there,

Thank you both for your report, could you attach a Dxdiag here? This will help the team to investigate your issue.

-Groguet
xahmol
1 year ago
Same issue here, apart that I actually do get that VR version or normal version dialogue. After which I just get returned to the EA Play app.

Installed the F1 24 game from the EA Play app using my EA Play Pro subscription.
Whatever I try, the game crashes almost directly.

What it does do:
- it gives the F1 24 splash into screen
- it does ask the dialogue window to choose between normal and VR version
- if on an account without admin rights, it does ask for admin rights for the anti cheat software,
- it then does return to the EA Play app, also if I start the game from the desktop icon instead of via the app

What I tried
- Checked all drivers, including the NVidia ones, and Windows for updates, all up to date
- No pheripherals attached, just a plain HP Omen laptop meeting system requirements
- Initially installed the Chinese version due to the issue I see as known that it chooses this version by default. Removed that install. Deleted also the My documents / My Games / F1 24 folder
- Double check to now install the English version as the EA App is set to English. Windows system language being Dutch by the way. Still does not work
- Repaired install, still does not work.

So I am out of my ideas. And my youngest son very badly wants to play on his laptop.
FMassa88
New Veteran
1 year ago
@LCAMluis try verify game files and delete hardware setings config file located in my documents my games f1 24
if it was created
Hope this help