EA app - Can't Open F1 24

@xahmol 

Hey there,

I took a look at your session just to see what's up in case it was anti-cheat related.  I can confirm that the game is crashing for you, in DirectX.

Looks like you have something that's force loading some DLSS DLLs into the game and perhaps that's not playing nicely. 

I've already passed this onto the game team for them to take a look further.

In the meantime, can you confirm that you've got the latest NVIDIA drivers updated on your machine?

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@AntiCheatWard wrote:

@xahmol 

Hey there,

I took a look at your session just to see what's up in case it was anti-cheat related.  I can confirm that the game is crashing for you, in DirectX.

Looks like you have something that's force loading some DLSS DLLs into the game and perhaps that's not playing nicely. 

I've already passed this onto the game team for them to take a look further.

In the meantime, can you confirm that you've got the latest NVIDIA drivers updated on your machine?

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Updating the drivers was the first thing I tried when the first Chinese version was not working. That was when the bug that Chinese as installed by default was still there, In that Chinese version I think I saw a dialogue referring to NVidia (my Chinese is a bit rusty ;-) ) so updated the driver.

But assume the DxDiag I posted earlier in this thread specifies driver version?

in my DxDiag:

Driver File Version: 32.00.0015.5585 (English)
Driver Version: 32.0.15.5585

And that appears indeed to be the most recent one, released 21 May 2024:

1. I get no error messages the game crashes immedestialy after cllcking Play F1 24.

2. The black F! 24 screen loads then the dialog box with Play F124 Play F1 24 VR comes up, clicking on Play F1 24 the game crashes and brings up the EA App.

#3. Instanly on clicking Play F1 24

4 Nor really, it just crashes and brings up the EA App

5. Reinstalled 3 times, tried launching from the desktop icon

5 No. I'm not throwing down £60 afer paying for a year of Play Pro.

6. No error message- if you could tell me where to look I'd supply them, nothing on Event Viewer or DX diag

AppName EAAntiCheat.GameServiceLauncher.exe
AppVersion 0.0.28014.0
AppTimeStamp 6630f84f
ModuleName ntdll.dll
ModuleVersion 10.0.22621.3374
ModuleTimeStamp eae8eecc
ExceptionCode c0000409
FaultingOffset 00000000000a43a0
ProcessId 0x69c8
ProcessCreationTime 0x1dab326a328a35c
AppPath F:\EAgames\F1 24\EAAntiCheat.GameServiceLauncher.exe
ModulePath C:\WINDOWS\SYSTEM32\ntdll.dll
IntegratorReportId b86b5b6e-be23-4f2b-9788-321c125be2ff

I would just add that the Exploit Protection workaround hasn't worked either. 

Same, i ve formatted the PC 2 times, one with win 11 and now with win 10 
And I tried all the fixes I searched on web and in this forum and nothing
Even with the Origin it dont work, I cant connect to the servers using origin, with anti virus disabled and firewall disabled

At this point I just want a refund

Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug EA app - Can't Open F1 24
What is your 16 digit Report Code? Not applicable
What peripherals are you using? Please list the exact make and model. Not applicable
Can you please provide the name of your current internet service provider? Google Fiber
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Try to run it in your machine if F1 24 actually opens then i do not know
What happens when the bug occurs? After clicking "Play F1 24" in the last screen the game doesn't open, and the EA app opens up asking me to get the game (even if it is already downloaded)
What do you expect to see? I expect the game to open

‌

After clicking "Play F1 24" in the last screen the game doesn't open, and the EA app opens up asking me to get the game (even if it is already downloaded). Attached last screen image and my DXDiag file.

Install on your C drive (I know it sounds like a nonsense suggestion).

I was getting the anti-cheat splash screen then a "security violation" error. I tried everything suggested, the FC24 fix, validating files, reinstalled etc, nothing worked. Then on the EA forum an EA Community Manager said try on C drive, it worked instantly.

To be clear, it was installed on another NVME drive along with my entire Steam library, so it should've worked, clearly the game has some issue.

Anyway, worth a try if you haven't already.