Forum Discussion

PIPI31052008

1 year ago

F1 24 crashing on steam after ea AC splash screen

Product: F1 24 Platform:Steam-PC Please specify your platform model. PC Summarize your bug game crashes after ea AC splash screen on steam What is your 16 digit Report Code? i dont have any repor...

EA_cuervo

Community Manager

1 year ago

Hey everyone,

Could you please try a Clean Boot: How to clean or safe boot your computer

If the problem persists, please provide a DxDiag: How to gather information on your PC using DxDiag

PIPI31052008
1 year ago
After doing a clean boot it goes trough the splash screen but the game crashes either while intro or loading lobby.
PIPI31052008
1 year ago
This is the DxDiag file that you asked for.
DxDiag.txt101 KB
- EA_cuervo
  Community Manager
  1 year ago
  @PIPI31052008 Thanks for the DxDiag. Now that the game is going through the splash screen, are you getting any error messages after the crash?
  
  Could you please try a clean install of your GPU driver and then set up a gaming profile? You can find instructions for that here: Troubleshooting graphics on PC
  - PIPI31052008
    1 year ago
    it doesnt work ☹️. Still crashed while loading and the intro is lagging.