Product: F1 24
Platform:PC
Please specify your platform model. PC
Summarize your bug Game won't launch with EA Play Pro through the EA launcher. The anti cheat splash screen shows up, then disappears and nothing loads. However, the F1 24.exe is running in task manager using almost no resources. I've tried closing task and reopening in the EA launcher over and over. I've tried: -Rebooting -Reverifying the F1 24 files in EA Play -Loading the ea anti cheat exe and checking to make sure anti cheat is installed for F1 24. Says it is, I also tried uninstalling and reinstalling anticheat. -Temporarily turned off firewall and anti virus -Unplugging every USB device besides mouse -Clearing out the EA Play cache found in app files and relogging in EA Play -Updating Nvidia graphics driver to latest version
What is your 16 digit Report Code?
What peripherals are you using? Please list the exact make and model.
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Load EA Play and try to launch F1 24
What happens when the bug occurs? Game won't launch with EA Play Pro through the EA launcher. The anti cheat splash screen shows up, then disappears and nothing loads. However, the F1 24.exe is running in task manager using almost no resources. I've tried closing task and reopening in the EA launcher over and over.
What do you expect to see? Rapid solution
Game won't launch with EA Play Pro through the EA launcher. The anti cheat splash screen shows up, then disappears and nothing loads. However, the F1 24.exe is running in task manager using almost no resources. I've tried closing task and reopening in the EA launcher over and over.
I've tried:
-Rebooting
-Reverifying the F1 24 files in EA Play
-Loading the ea anti cheat exe and checking to make sure anti cheat is installed for F1 24. Says it is, I also tried uninstalling and reinstalling anticheat.
-Temporarily turned off firewall and anti virus
-Unplugging every USB device besides mouse
-Clearing out the EA Play cache found in app files and relogging in EA Play
-Updating Nvidia graphics driver to latest version
