Forum Discussion
I've tried to uninstall and install the game again from the EA app, but this didn't solve the issue.
- 8 months ago
did you find a fix im having the same problem
tried everything
- EA_cuervo8 months ago
Community Manager
Hey everyone,
Thanks for reporting this. Can you please try deleting your hardware settings file as explained in this post: Unexpected Graphical Issues 🛠️ Troubleshooting Steps
If the problem persists, please share with us the following information:
DxDiag: How to gather information on your PC using DxDiag
Report Code: Instructions on this threadHardware settings XMLs:
- user > documents > my games > F1 24 > hardwaresettings
- right-click the game in Steam > Manage > Browse local files > F1_24.exe.[number].running (please, rename this last file as .txt to be able to upload it)
- reon08908 months agoNew Adventurer
Hi @EA_cuervo , thanks for reaching out.
The troubleshooting steps don't help unfortunately. The game struggles to connect to the internet services and automatically closes.
Code: ETJE-CDSE-EDPH-BRCD
Attaching the requested files.
Let me know if you need anything else.edit: nope, the forum completely refuses to let me attach the XML files even though I've deleted the ".xml" and added ".txt". I've been trying for 15 minutes already, it shouldn't take this long. I have stuff to do.
Uploading on mediafire https://www.mediafire.com/file/1xm1drsta55sgwp/hardware_settings_config.txt/filehttps://www.mediafire.com/file/tt8t8wbegd94v41/hardware_settings_info.txt/file
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