Forum Discussion

reon0890's avatar
reon0890
New Adventurer
8 months ago

Game crashes since the latest update 1.16 (PC)

Product: F1 24 Platform:PC Please specify your platform model. PC Summarize your bug I try to play the game but, usually in career (team) mode, the game crashes with no further errors. What is y...
reon0890's avatar
reon0890
New Adventurer
8 months ago
I also see that the game struggles to connect to the online services. No errors, but the game simply closes.

I've tried to uninstall and install the game again from the EA app, but this didn't solve the issue.
Nike2404's avatar
Nike2404
8 months ago

did you find a fix im having the same problem 

tried everything 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey everyone,

    Thanks for reporting this. Can you please try deleting your hardware settings file as explained in this post: Unexpected Graphical Issues 🛠️ Troubleshooting Steps

    If the problem persists, please share with us the following information: 


    DxDiag: How to gather information on your PC using DxDiag
    Report Code: Instructions on this thread

    Hardware settings XMLs: 

    • user > documents > my games > F1 24 > hardwaresettings
    • right-click the game in Steam > Manage > Browse local files > F1_24.exe.[number].running (please, rename this last file as .txt to be able to upload it)
    • reon0890's avatar
      reon0890
      New Adventurer
      8 months ago

      Hi @EA_cuervo , thanks for reaching out.

      The troubleshooting steps don't help unfortunately. The game struggles to connect to the internet services and automatically closes.

      Code: ETJE-CDSE-EDPH-BRCD

      Attaching the requested files.

      Let me know if you need anything else.

      edit: nope, the forum completely refuses to let me attach the XML files even though I've deleted the ".xml" and added ".txt". I've been trying for 15 minutes already, it shouldn't take this long. I have stuff to do. 

      Uploading on mediafire https://www.mediafire.com/file/1xm1drsta55sgwp/hardware_settings_config.txt/file 

      https://www.mediafire.com/file/tt8t8wbegd94v41/hardware_settings_info.txt/file 

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        8 months ago

        @reon0890 Thank you very much for sharing these! I will pass the information on to the team.

    • Dismal_Games's avatar
      Dismal_Games
      Seasoned Vanguard
      7 months ago

      @EA_cuervo it's happening on Console to
      Xbox Series X. 
      FPS drops, stuttering, slow loading into any game mode. Time trial takes almost 5 mins to load as Connecting with online services just flashes on the screen. 

      What even was this patch? 

About F1® 24 Technical Issues

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