Re: EA app - Can't Open F1 24
Hi Groguet,
I believe that this may be the same issue as is being mentioned in multiple threads, whereby the EAANticheat splash screen is being shown then it is dropping to the launcher.
I have the same behaviour but from steam.
I posted by event logging, report code, and other diagnostics in anothe thread here -
https://answers.ea.com/t5/Technical-Issues-Bug-Reports/cant-open-F1-24/td-p/13760143 (report ID f8dd91aa-e0df-4b14-b47a-f66d3dbe23b6 for good measure)
and i believe that there are a lot of threads that are actually referring to the same issue - particularly:
1) https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EAAntiCheatService-Failed-to-obtain-Origin-directory/m-p/13758847#M211
2) https://answers.ea.com/t5/Technical-Issues-Bug-Reports/EAAntiCheatService-Failed-to-obtain-Origin-directory/m-p/13759055#M235
3) https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Game-doesnt-start/m-p/13758943#M221
and the thread we're in right now - https://answers.ea.com/t5/Technical-Issues-Bug-Reports/Cant-open-F1-24/m-p/13760320#M433
all of the above appear to reference the "EA Anti Cheat" being "unable to find the origin directory" also, and the only one that seems to have been marked as resolved was resolved by reinstalling windows entirely. that shouldn't be needed.
i'll attach my DXDIAG here.
regardless to say, however, any kind of logging which you require, please let me know and i'll grab it for you to help diagnose the issue
additionally in the "how to report a bug" section, it requests the below.
- Attach:
- user > documents > my games > F1 24 > hardwaresettings
- right-click the game in Steam > Manage > Browse local files > F1_24.exe.[number].running (please, rename this last file as .txt to be able to upload it)
1) there is no "f124" folder in "documents > my games" as the game as never successfully launched in order to create it.2) there is no file ending in ".running" in the directory requested. there is the main "F1_24.exe", which i can supply if it's helpful.
