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evil_mercenary's avatar
evil_mercenary
1 year ago

Re: EA app - Can't Open F1 24

@EA_Groguet just additionally confirming - after reinstall since my last post, and subsequent attempted failed launches i've still got no crash dumps in that folder.
(please refer to my previous reply relating to the event logs - i don't think eaanticheat itself is necessarily the file crashing, as the crash in the event log is based on F1_24.exe, but the anticheat is showing an error before handing over to the main game exe seemingly. event logs attached to previous reply)

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  • Karlo3110's avatar
    Karlo3110
    1 year ago
    @evil_mercenary after reviewing windows event viewer I can see this message:

    The description for Event ID 1 from source Application cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

    If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event:

    EAAntiCheatService
    Failed to obtain Origin directory


    The message resource is present but the message was not found in the message table

  • evil_mercenary's avatar
    evil_mercenary
    1 year ago

    that specific event doesn't make sense to me - all the details are the same on my PC as shown.
    the main part is really - 

    "The following information was included with the event:

    EAAntiCheatService
    Failed to obtain Origin directory"

    this shows that the EAAntiCheatService wasn't able to find a directory, or access it - but the application does not actually crash. it seems to gracefully close, or otherwise hand over to F1_24.exe before doing so.

    on my PC I *do* have the EA App installed, (as well as the Origin application itself, though it is inactive).
    I have tried launching the game as admin, as well as setting each of the EA Anti cheat service executables, and DLLs and services to execute as SYSTEM and as administrator in order to attempt to provide the required filesystem permissions that might have been interfering with their ability to access the required files and directories.

    unfortunately, this did not help.
    I've also tried launching the game (from steam and from the EXE) with, and without, EA App and/or Origin being open. nothing changes the original behaviour described in the event logging in any way sadly.

    the EAAntiCheat log message seems like the "smoke"  - but there's not enough logging to show where the metaphorical "fire" is.
    it would be helpful if there were some kind of verbose logging mode for the EAAntiCheat service which we could enable to perhaps provide more information

  • Karlo3110's avatar
    Karlo3110
    1 year ago
    @evil_mercenary I don't have origin app installed anymore as it is deprecated. I have reinstalled the game, reinstalled AC, gave system ownership to AC files, installed certificates, restarted pc, restarted services, updated pc, updated gpu drivers, updated everything that can possibly be updated. I have cleaned my temp folder, cleared ea app cache, reinstalled ea app and my game still wont work. I am so frustrated and got 4h of sleep.. been analyzing and troubleshooting the game since yesterday from release which was at 5pm until 2am.. went to work at 7 and came back only to sit here and still not being able to play.. I am disappointed in everything EA does bcs support doesnt know what is going on. I have talked to several people and they all told me that they have reported the issue to tech people. I have opened a forum post and not a single EA person responded..
  • macklagged's avatar
    macklagged
    1 year ago

    Product: F1 24
    Platform:PC
    Please specify your platform model. PC
    Summarize your bug I open f124 via ea app and it goes to splash screen (after loading anticheat and after i select f124 not vr) then goes black and crashes.
    What is your 16 digit Report Code?
    What peripherals are you using? Please list the exact make and model. Lian Li uni sl fans x6 (connected to fan hub) Lian li galahad 360 (connected to aio hub) akko keyboard corsair dark core rgb mouse steelseries arctis nova 7x (i dont have steelseriesgg) vg34vqel1a
    Can you please provide the name of your current internet service provider? telstra
    Which area is the bug/glitch in? Single Player
    Steps: How can we find the bug ourselves? i dont know
    What happens when the bug occurs? loads splash screen, crashes into black screen, then goes back to ea app
    What do you expect to see? the game open

    ‌

    Product: F1 24
    Platform:PC
    Please specify your platform model. PC
    Summarize your bug I open f124 via ea app and it goes to splash screen (after loading anticheat and after i select f124 not vr) then goes black and crashes.
    What is your 16 digit Report Code? dont have one
    What peripherals are you using? Please list the exact make and model. Lian Li uni sl fans x6 (connected to fan hub) Lian li galahad 360 (connected to aio hub) akko keyboard corsair dark core rgb mouse steelseries arctis nova 7x (i dont have steelseriesgg) vg34vqel1a
    Can you please provide the name of your current internet service provider? Telstra
    Which area is the bug/glitch in? Single Player
    Steps: How can we find the bug ourselves? idk
    What happens when the bug occurs? loads splash screen, crashes into black screen, then goes back to ea app
    What do you expect to see? the game open

    ‌

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