Re: EA app - Can't Open F1 24

---

@Tasdefleia wrote:
@cdm_slumbdog I found a solution that I already used with FC 24, also from EA Play Pro.
So the source of the problem is the EA App itself, I'm simply using Origin along with a modification that rejects the attempt to change to the EA App and suddenly the game launched for me.
I don't know if I can promote this here, but I think you are able to come to a solution, knowing that the problem is in the EA App.

Of course, I'm talking about my case, I don't know how about others, especially the users of Steam, but the message from Event Viewer which says that AntiCheat can't get the directory of Origin they had reminded me of this solution, so that's some indication.

---

I can discuss with the EA App team. I can see already the issue is being tracked internally. I'll report back if I learn more. 

---

@cdm_slumbdog wrote:

---

@Tasdefleia wrote:
@cdm_slumbdogI found a solution that I already used with FC 24, also from EA Play Pro.
So the source of the problem is the EA App itself, I'm simply using Origin along with a modification that rejects the attempt to change to the EA App and suddenly the game launched for me.
I don't know if I can promote this here, but I think you are able to come to a solution, knowing that the problem is in the EA App.

Of course, I'm talking about my case, I don't know how about others, especially the users of Steam, but the message from Event Viewer which says that AntiCheat can't get the directory of Origin they had reminded me of this solution, so that's some indication.

---

I can discuss with the EA App team. I can see already the issue is being tracked internally. I'll report back if I learn more. 

---

i can unfortunately confirm that this result didn't fix it for any of us using steam - only the person on the discord using EA app to play

Tasdefleia:"@cdm_slumbdog I found a solution that I already used with FC 24, also from EA Play Pro.
So the source of the problem is the EA App itself, I'm simply using Origin along with a modification that rejects the attempt to change to the EA App and suddenly the game launched for me.
I don't know if I can promote this here, but I think you are able to come to a solution, knowing that the problem is in the EA App.

Of course, I'm talking about my case, I don't know how about others, especially the users of Steam, but the message from Event Viewer which says that AntiCheat can't get the directory of Origin they had reminded me of this solution, so that's some indication."

This is the solution to Ea App users

Even the Origin method doesn't work for me. It launches the game like the EA app with F1 24.exe in the background, but uses almost no resources and I can't get the game to actually load on my screen. 

Wow, wake up to see this thread now being 10 pages, no solution yet,

I do sleep and do have a daytime job, so not able to join Discord chats and actively do QA work unpaid for EA. But if there is anything I can still try or send here please tell.

Just hope that this is solved soon as my son is VERY anxious to play F1 24. Never had any issues with F123 or any other EA game before.

Would love to see my son to have fond memories of EA like I have as kid. Personally I have been a paying EA customer literally 40 years now, still have working Commodores on which I still play EA software from then like M.U.L.E.

And also a paid subscriber to EA Play Pro since it exists.

so just hope this gets resolved soon, because this is very frustrating.

By the way: why does this thread now have a Solved icon?

Do I miss a solution to the issue somewhere?

---

@xahmol wrote:

By the way: why does this thread now have a Solved icon?

Do I miss a solution to the issue somewhere?

---

We have a workaround posted by @Karlo3110 that worked for some players and it is marked as a solution to increase visibility.

The game team keeps investigating this issue.

-Groguet

Ok, will try that, first deinstalling and re-downloading again. Will post if this works also here.

Hey there,

I understand how frustrating this must be for you, so I'm going to try to bring some light to the thread. We have reports on players that cannot launch the game, but the issue changes from player to player (some had issues with AMD divers, others with EA Play Pro, others with Origin, others with their Logitech wheel...). Right now, we are trying to collect as much info as we can so the game team can work on each problem separately and we can try to bring you the best workarounds.

Some workarounds here might work for you, but you might be experiencing another issue. The team is doing their best to fix the problem. As soon as we have more information I will let you know.

-Groguet

Hey All. Anyone still having this issue and has a Logitech wheel, can you double check that G HUB is updated? As of 1am UK time today everyone should have access to the update. The latest version is 2024.4

Unable to play. I have the EA Play pc app. EA Play Pro subscription. I am able to play other games in my libary except F1 24. 

Clean install twice on two different hard drives. Same error.

I enter my ea email and password and it just clears out. 

Bit the bullet and bought the game on steam and it's working flawlessly (thus far).

Hey there,

For all of you who are having issues with the EA Play Pro edition, can you answer the questions below?

• Which error message are you encountering?
• Can you launch the game at all?
• When does the crash happen?
• Can you attach a picture of the issue you are having?
• Have you used any workaround?
• Have you purchased F1® 24 apart from having the subscription?
• Can you share your EA app Error log with us?

-Groguet

---

@Karlo3110 wrote:
@xahmolsolution appears with checkbox next to it. It fixed the issue we had with opening the game for like 5+ people that had it.
We also downloaded origin I think:
Try this: https://download.dm.origin.com/origin/live/OriginSetup.exe

---

Installing Origin does not work as it complains that the EA App is present (even if I force kill the EA app in the Task Manager).\

Or do you mean de-installing the EA App also? Rather not do so as I want to avoid also the rest not working anymore. Just F1 24 not working is already bad enough, but having EA Play Pro of course F1 24 is not the only EA game my son plays.

The EA App says funny enough that I played 41 minutes already. Weird as the game did not even start once.

---

@EA_Groguet wrote:

Hey there,

For all of you who are having issues with the EA Play Pro edition, can you answer the questions below?

• Which error message are you encountering?
• Can you launch the game at all?
• When does the crash happen?
• Can you attach a picture of the issue you are having?
• Have you used any workaround?
• Have you purchased F1® 24 apart from having the subscription?

-Groguet

---

- do not get any error message. It just lets the EA Play app pop up again and nothing happens.

- no, game does not launch at all. It just shows the F1 2024 splash screen, then the choice between normal and VR edition, then few seconds nothing and than the EA Play app pops up. No error message, nothing.

- As indicated above: crash happens after the dialogue to choose between normal and VR version. That box disappear on choosing the normal version, than nothing happens for a few secs, than the EA App appears. That is it, game never starts.

- of which should I attach a picture? I do not see a visible error or crash message. The game just does not start and the EA app pops up again.

- yes, tried several thing: installing both Dutch and English language versions, tried repairing, reinstalling. Tried the Exploit protection workaround. Tried installing Origin. Nothing yet works. Do not have any Logitech device connected to the laptop, so that is the only thing I did not try as I do not have any version of the Logitech software installed afaik.

- no, did not purchase F1 24 apart from the subscription.

• Which error message are you encountering?
  ''I'm not eligible to play the game''
• Can you launch the game at all?
  No.
• When does the crash happen?
  N/A
• Can you attach a picture of the issue you are having?
  
  
• Have you used any workaround?
  Contacted EA support to be told ''theres nothing we can do''
• Have you purchased F1® 24 apart from having the subscription?
  No.

---

@Tasdefleia wrote:
@cdm_slumbdogI found a solution that I already used with FC 24, also from EA Play Pro.
So the source of the problem is the EA App itself, I'm simply using Origin along with a modification that rejects the attempt to change to the EA App and suddenly the game launched for me.

---

What is the modification you refer to in the Origin app? Ask as the Origin app here refuses to install next to the EA App, and not willing to uninstall the EA App due to other games running from it that actually do work.

You install the FOEAMod for Origin?
https://www.reddit.com/r/origin/comments/1808zmp/a_working_fix_to_continue_using_origin_without/

Ah, no.

Thanks.

But honestly, this sounds like a rather ugly hack to fix something that should be really solved on EA side….

and also afraid this actually in t(e future might cause more issues than it solves now?