Xbox Series X inevitable crash
Product: F1 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox One X
Summarize your bug My game crashes regularly on Xbox Series X. The crash involves the entire game freezing - though audio continues - and the Xbox home menu is not responsive. After a few second, the screen goes black and returns me to the Xbox menu and has closed the game. This crash seems to occur randomly, sometimes it will occur after an hour of running the game, whilst other times it occurs instantly as soon as the game launches and takes me to the main menu. I have checked to see whether the Xbox is overheating, but it is not, there are no other games running in the quick resume system etc, and this specific Xbox Series X is only a few months old, and I have not seen any performance or crash issues on any other games
What is your 16 digit Report Code? RTPJ-AASE-HMGG-GAJG
What peripherals are you using? Please list the exact make and model. Xbox Elite Controller Series 2 and Turtle Beach Ear Force Recon 50P headset.
Can you please provide the name of your current internet service provider? Virgin Media
Which area is the bug/glitch in? Single Player
Steps: How can we find the bug ourselves? Load the game on an Xbox Series X and the crash should occur at some point seemingly randomly, either instantly or after a while of usage - it seems to inevitable crash no matter what.
What happens when the bug occurs? The entire game freezes, though audio continues, and the game as well as Xbox system are completely unresponsive before the game closes and returns me to the Xbox menu.
What do you expect to see? The game freeze and crash and return you to the Xbox menu.
Not really possible to attach any screenshots or footage of the crash.
