Cant seem to download F1 25

EA_Groguet​ any chance of an update, its been over 3 weeks now that ive had this issue and i still get the error

EA_Groguet​ first video is of a game in my library, 2nd and 3rd is f1 that isnt in my library but wont download or add

Hey there,

Our team is investigating this one, and they are requesting some extra info.

Could you make a video when attempting to download both a game that works when downloading and the attempt at downloading F1? This will help our team to illustrate the issue you're facing.

-Groguet

EA_Mako​ wondering if theres any update, as its been about a week now, and im fine playing the games i have but seems a bit redundant to pay 17 euros for pro while i cant play new games or games that arent in my library

I have the same issue and it is now past standard release when i am sending this. identical problem

ahh okay, again thanks for the quick replies, ill await the results of the error ID, thanks for the help so far!

Hey BobbyFCGMast​,

We're still looking into things with the error ID you'd provided already, but I don't have any other updates on that front just yet.

It may be worth a thread just sharing the initial two error messages there in case there are any other steps we've missed so far, but if I hear any updates before that point I'll be sure to let you know.

hey there, i have tried looking for some threads, would it help making my own and linking this one to it
as for the thread u linked ive tried that aswell and it hasnt worked for me
Re: EA App Download Error - There's a Problem With Your Download | EA Forums - 7635420

EA_Mako​ i have tried to go offline and online and clearing the cache but it has done nothing, ive also tried to install the ea app on another drive to see if that does anything or that maybe my eaplaypro has ran out but my next billing is on the 16th of june, so im a bit stuck on what to do now as it seems ive tried any option to fix this

Thanks BobbyFCGMast​, that's a good bit of info!

With that in mind, can you try going Offline in the EA app with the option below, then back Online?

After doing that it may help to go through the Help > App Recovery > Clear cache option one more time before seeing if you can add the game to your library and download/launch.

If this is taking place across multiple titles, there are some additional threads in the EA app boards that may have more relevant troubleshooting for the specific errors you've mentioned. The steps below have helped in particular with the There's a problem with your download error, but are a bit more involved so I'd definitely check the above option first to see if that helps.

Re: EA App Download Error - There's a Problem With Your Download | EA Forums - 7635420