Forum Discussion

colauz's avatar
colauz
Seasoned Novice
7 days ago
Solved

F1 25 DOES NOT START

So 10 days ago i bought ea play pro wanting to play f1 25 and after installing it the first day the game was working, good for now but the next day when i tried to launch the game after the splash screen the game doesnt open, no error message no everything , tried everything possible uninstalled and reinstalled the game, run as admin. verify game files, tried uninstalling verifying the anticheat but nothing works, i dont know what to do.

EDIT!!!! FOR ANYBODY WHO WAS IN MY SAME SITUATION I FIXED IT BY UPDATING MY MOTHERBOARD BIOS VERSION!!!

9 Replies

  • colauz's avatar
    colauz
    Seasoned Novice
    3 days ago

    bro i cant get into the game how can i get the report code 

  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    3 days ago
    colauz wrote:

    heres the dx diag, what do you mean by report code?

     

  • colauz's avatar
    colauz
    Seasoned Novice
    3 days ago

    EA_Groguet​ heres the dx diag, what do you mean by report code?

    by the way heres a list of all the things that i have done

    • checked for software that might cause issues like TheRagebeard​ said
    • run the game as admin, in compatibility mode and disabling fullscreen optimization
    • deleting the f1 25 folder in my games(folder hasnt reappered since then )
    • uninstalling and reinstalling both game and ea app
    • launching the game offline
    • repairing/uninstalling ea anticheat
    • doing a clean reinstall of windows 
    • verifying game files 
    • letting the game and anticheat files trought firewall
    • trying to run in dx11 and dx 12 
    • NEVER AN ERROR MESSAGE AS SHOW IN THE VIDEO, JUST THE LITTLE POP UP THAT COMES FOR HALF A SECOND AS YOU CAN SEE IN THE VIDEO 
    •  
  • EA_Groguet's avatar
    EA_Groguet
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey there,

    Can you please share with me your report code and dxdiag, please?

    I would also need to see a list of all the troubleshooting you have followed (if you have continued doing some steps after the list you posted on your first message) and error messages that you've found if any.

    -Groguet 

  • EA_Groguet​ can this please be looked into, I have been DMing with Colauz and none of the usual issues with the anti-cheat seem to apply in this scenario.

  • colauz's avatar
    colauz
    Seasoned Novice
    4 days ago

    yeah i dont know what to do,i even did a FULL clean install of Windows and After reinstalling It doesnt work

  • Hey, I have the exact Same issue but I bought it on the steam Version. 

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