Ea play trial is not available on ps4

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@jorgemat wrote:

Screenshots of the PS4 were attached here https://answers.ea.com/t5/Bug-Reports/Ea-play-trial-is-not-available-on-ps4/m-p/11593860#M139 

The screenshots of the web are attached here. The first screenshot shows the game I preordered and the second screenshot shows the other options available for the game. The only one I can download (really I can't as I don't have the PS5) is the trial for the PS5 version of the game.

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@jorgemat 

In your previous screenshot where you searched F1 22 it shows two standard editions. One is full price and one is free. Can you try selecting either one to see if you can download it?

ID: outconsumer95

Region Spain

i have an active membership

Is not free trial in app, only for PS5. I have preordered the game

Yes I see two Options and one says “free” but dont appears “Downlad” 

The one full priced is the one I have preordered, this shows only a option which is a timer with the time left to be able to play the full game. The second one which is the one free doesn't show any option to download or pay (no options at all).

no! when will this be fixed?

@jorgemat  

Thank you for getting back. We are investigating this and will report back here when we have an update.

PSN ID: JuL1aNn-_-

Region: The Netherlands

Membership: I have an active membership to EA Play directly connected to my account. It isn’t shared with any other account

Hey everyone,

could you please let me know if you have the following combination of events:

- You have an active EA Play subscription & pre-ordered the game

- You have only an active EA Play subscription & not pre-ordered the game

If you could get back to me and let me know which scenario is the correct one for you?

Thanks in advance!

-rephii