Re: F1 22 Can't Sign In to EA Account
All, if you ever created an Origin or EA account in the past and somehow linked it with PS or Xbox but have since used another account, you have to figure out what account/email that was. Somewhere in the many buyouts and mergers and changes or policies, EA has created this totally non-streamlined process that is now looking back at that old account you made. WE made. I'm in the same boat. I think I know what the old email I used must have been but I've ZERO way to access it. No matter how hard I try, I cannot get into this old email to reset the password on it. If you can, you can then go into your old EA/Orgin account and "unlink" that old email from PS or Xbox. THEN, you can link your current account (I think you can link your current account). Pretty bad that EA lets you reset the password on the current account that we're using without ever telling us that 1) the account we're resetting is not the account in question and 2) does not tell us which account is the problem. Or that we can't simply change accounts. If there were a login screen somewhere in F1 22 to manually choose WHICH EA account to use, all OUR problems would be solved. EA. EA makes me want to tear my hair out. I'm currently 24 in line on an online chat (started at 74) to ask if they can remove or delete my old account. I'll update when I find out.
And it's so weird this hasn't happened with any other game, like F1 2021
Update: so, because I can't access my old email, I'm SOL. Literally. The person I was chatting with just kept telling me there was nothing they could do, could not refer me anywhere else or offer anymore recommendation other than I needed access to my old email. Which is AOL and I cannot reset the PW online. They give a number to call, which I did and turns out you have to pay to talk to AOL on the phone. Yeah, I'd have to give them my CC info to get help LOL. So... I think I'm out of luck. I've never tried to return a digital game. Hopefully I can.
Portion on the transcript below. I couldn't get clarification on what "the EA account you gave us was deleted by your request" meant. I had asked that it be unlink or deleted but I don't know if they did that while I was chatting with them or what.
EA (7/3/2022, 3:21:10 PM): As we checked the EA account you gave us was deleted by your request. As the EA account has been deleted only way to get it restore is to reset password by same email.
EA (7/3/2022, 3:21:15 PM): As account was deleted so we can restore via the linked EA account email only.
EA (7/3/2022, 3:21:19 PM): As account was deleted so we can restore via the linked EA account email only.
EA (7/3/2022, 3:21:27 PM): You can check more info on : https://help.ea.com/en-in/help/account/close-ea-account/ under heading RESTORING DELETED ACCOUNTS
EA (7/3/2022, 3:22:24 PM): Your cooperation is needed and I must say thanks for your cooperation and understanding.
EA (7/3/2022, 3:22:28 PM): Thanks for being cooperative, is there anything else I may help you with?
(7/3/2022, 3:23:12 PM): I'm not certain I understand. The AOL account was deleted? Does that mean I can now link my current account?
EA (7/3/2022, 3:25:33 PM): I am afraid to tell any linked platform account can not be unlinked if account gets deleted without unlinking persona.
So here to get it done first we need to regain access of it the deleted EA Account which is only possible if email is accessible again.
EA (7/3/2022, 3:27:33 PM): I would request you to please get in touch with email service provider support and get the email restored.
(7/3/2022, 3:27:36 PM): Okay. If I am never able to access that old deleted account, does that basically mean I'll never be able to use EA on my current PSN account?
EA (7/3/2022, 3:27:54 PM): Sadly as of now this is the only way.
(7/3/2022, 3:29:14 PM): I understand EA rep. Is there a way to escalate this? Someplace else or someone else at EA who may be able to help?
I've contacted AOL, tried to and they can't help, they no longer manage those old emails.
(7/3/2022, 3:29:45 PM): The email basically doesn't exist anymore.
EA (7/3/2022, 3:30:00 PM): I really want to see you in the game however as account is deleted there is no way.
EA (7/3/2022, 3:30:12 PM): Thanks for the cooperation and understanding!
EA (7/3/2022, 3:30:19 PM): Thanks for being cooperative, is there anything else I may help you with?
