Forum Discussion
67 Replies
- EA_Darko4 years ago
Community Manager
Hey @lenoxwake to start with do you see an error message of any kind when this occurs?
Have you also checked the game specs to ensure that your system can run the game, a black screen and crash often points to a GPU issue.
Darko
I have the same. High end PC. Been two weeks with hours invested. Everything up to date.
Very frustrating.
Having the exact same issue as the others. Spent days uninstalling and reinstalling and nothing works. Lame
Same here.
Very good PC with specs that can definitely run the game without any issues, no overclocking applied!
Every time I try to launch the game (with/via Origin) the following happens:
Game starts up, selection screen (regular or VR) appears, I confirm regular --> black screen appears for a few seconds --> Game crashes without an error message.
I followed all suggestions that I could find online, installed and re-installed the game several times, verified file integrity multiple times, re-installed Origin, went from most recent Nvidia drivers to older drivers and back to the most recent one (via DDU), etc pp.
Nothing worked, so I just wasted valuable hours of my life trying to fix things on my end where there is nothing to fix.
Codemasters, please do something to fix the underlying issues and flaws or at least please give us a proper indication of what might be causing the issues with your game so that we can try to find a workaround.
To add to my earlier comment:
- All overlays are disbled
- I did a clean boot
- tried several BIOS settings with and without overclocking
- tried to run the game via a newly generated Windows admin user
- deleted the hardware xml-files from the my documents folder
- edited the hardware xml-files from the my documents folder
NOTHING works. Still having the same issue.
Also, my DxDiag shows that there is a problem detected with the App: F1_22.exe --> AppHang.
Going into further logs that I could find, it says:
Problem Event Name: apphangxprocb1; Hang Signature dbd3
f1_22.exe: "A problem caused this program to stop interacting with windows"
Codemasters, please help!
Still no feedback...Seriously?
Another day and still no reply from EA or Codemasters.
I am impressed by this great customer service quality!
Could we please get a reply?
Game still not launching with 1.09.
- EA_Atic3 years ago
DICE Team
Hey, @sleepaholic @lenoxwake @timtam4221 @egzq3daprw59 Can you add a Dxdiag so we can see what hardware and drivers you have?
Let me know if this works or not for you. 🙂
/Atic
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