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duszeeek10's avatar
6 months ago
Solved

Account gehackt und Kurz Danach ein Perma bann bekommen

@EA_Poppy  Hi Ich habe ne Frage
Ich wurde Wegen Beleidigungen Gebannt und dass problem Ist ich Wurde Gehackt Und Ich habe sogar beweise Weil ich schon öffters Gehackt Wurde und passwort Geändert Habe Und Emails 
Und meine Fragge lauter ob ich den perma bann irgendwie Los werden kann ?

3 Replies

  • Ist die chance groß Dass ich entbannt werde ? und Was soll ich schreiben Ich habe dass Geschrieben 

     I was offline almost all day yesterday also because of my father who I helped with at work at home. And in my opinion the ban is not justified. I have proof that I have been hacked on this account several times because employees have changed the email and password several times and I also don't have the necessary information to insult people in a racist way. I also like to stream FC 25 It couldn't have been me, otherwise it would be seen on the stream. I can understand that my account is blocked because of racist insults, but I swear to you that I have nothing to do with this matter. I was offline almost the whole day yesterday because of that too My father whom I helped with work at home. I'm very sorry and I hope you have a nice day and that I'll be unblocked soon. I'm a foreigner in Germany myself and as was said in the last email, my father is from Arabia himself and I can promise you that I'll do something like that I wouldn't do that. I just want to play and stream online. If possible, you can block my chat and everything so that no insults against others happen. That means I can play but not write to people on ea. I would be very grateful for their misunderstanding and if we follow See the laws it says that they can't block my account etc if they don't have any evidence that it was me I have evidence that it wasn't me but a hacker You can certainly also see if my account was changed to another email And Password I didn't do anything illegal

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    6 months ago

    @duszeeek10, wir haben da leider keine weiteren Informationen, wie lange so eine Untersuchung dauert. Behalte dein E-Mail-Postfach im Auge, inklusive deines Spam-Postfachs.

    Nur als Information zu deiner Nachricht, EA-Mitarbeiter können weder deine E-Mail-Adresse noch dein Passwort ohne Bestätigung des Kontobesitzers ändern. Wenn dein Konto gehackt wurde, dann kann das Terms of Service Team das nachprüfen und wird das in der Antwort mitteilen.

    -Poppy

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