Forum Discussion

2 years ago

Solved

“Connecting to Ultimate Team servers is not possible at this moment”

I have contacted ea help line and sat through all their trouble shooting “help” quite literally attempted every effort to try and fix it and nothing has worked. I still get this error code. I have tr...

EA_Darko
2 years ago
Hey all if you are having issues with your connection, then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko

azz_88

2 years ago

@kudatwoSame here. PS5 launches Fifa and signs in to EA fine. As soon as I try to access Ultimate Team it hangs then gives me this message.

Also unable to access the companion app on my phone or the web app on my laptop.

Worked fine last night until the update. After the update I had all sorts of issues like a broken menu in games, game settings resetting with every restart of the game and it taking me to the sign off of T&C and the intro cutscene every launch as if I had only just bought the game every time. Went on this morning to check if these issues had stopped and they had but now this UT error message. Great game EA.

EA_Darko

Community Manager

2 years ago

Hey all if you are having issues with your connection, then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Darko

krichards1973
2 years ago
i’m having the same issue and no EA, it is not my internet which is working just fine. Played two Champs quail matches and both times kicked off the servers whilst winning with this “unable to connect to Servers” error message.
Warrior0102
2 years ago
Everyone telling you that there is no issue with their internet connection and you still reply them Hey if there is problem with internet?
Who should we ask regard to this when EA just reply hey if there is internet connection!?
We can buy points, open packs just we can’t play!
Avenger10
- Alex_Fox951
  2 years ago
  You found any way to get back on, I’m still having the same problem
  - AlfaTurbo
    2 years ago
    We had to remove Henderson from the team. We got him as a trailblazer and get this error when he is on the team.
    The wall of trailblazers do not include Henderson, so maybe it's a glitz