Account Permanently Banned
Hello, I logged in a few hours ago did the Icon pick and got 94 Ronaldinho, then just went to play and can't connect to servers. Had no email, I have never cheated and just saw on my account that I ...
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EA_Pulsar
Community Manager
Community ManagerHey @andrew4mitchell
I understand that you are looking for more information on account sanctions, but unfortunately, we cannot provide much detail on this public forum. We have a specialized team that handles such disputes, and they will be the ones to contact you regarding your specific case. Please note that they will conduct a thorough review of your account and case before making any decisions or sending any response.
Here are the steps you need to follow to reach them using the webform:
Get information about your EA Account lock, ban, or suspension
Please note that if your claim has been denied by the Terms of Service team, we are unable to lift the ban on your account.
I started a brand new account yesterday and spend about €130 to get a start at the game, I did the player pick and got Ronaldinho, I also opened a few more packs like a guarantee icon pack, I was going to play tonight and now I found out I have been banned, what is this
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