CASE #23994094 - 144 HOURS NO ACCESS - DisplayName field missing / Origin loop"

I just received an automated email but I still can't access the game. 7 days and counting!

After waiting for 8 FULL DAYS (192 hours) without access to FC 24, the only 'solution' EA Help (Leimar) offered me via email was to 'upvote similar issues on forums' and stay patient.

I am a paying customer, not a beta tester. My license is broken (DisplayName field missing error) and instead of a technical fix, I am being told to go click buttons on a forum? This is how EA treats its customers who are victims of their own server-side errors.

This is unacceptable. I need a Senior Specialist to manually fix my entitlement for Case #23994094. Stop ignoring your customers!"

Update: Now an advisor named Saurabh sent me the EXACT same copy-paste template as Leimar. 9 days without service and EA Help keeps giving me scripted answers instead of a technical fix. This is a total lack of respect for customers. #23994094

UNBELIEVABLE! EA Help just told me in an email that 'a formal complaint won’t necessarily change the outcome of my case'. They are literally telling me not to bother complaining while I've been locked out for 9 days. This is predatory behavior. #EAHelp #ConsumerRights #FC24

This mail

KUBMURKEM​ 

We have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

How do I appeal a ban

Thank you.

"@EA_Barry – Please READ the case before giving a generic response. My account is NOT BANNED. I am not asking for a ban appeal.

I have a technical entitlement error (DisplayName field missing from registry) that has prevented me from accessing FC 24 for 9 FULL DAYS. Your support team has been ignoring me and even told me that 'complaints won't change the outcome'.

This is a technical support failure, not a TOS/Ban issue. Please escalate Case #23994094 to the technical team, not the ban appeals team. Stop wasting my time with wrong directions!"

KUBMURKEM​ 

Apologies for the misunderstanding; your situation was not clear from your initial post. If your current support case is ongoing, please continue to work with our Advisors on a solution. Otherwise, you can make contact with EA Advisors for account support using the information below. Thank you.

EA Help

This is an update for the community and EA Staff.

​The 48-hour final window I gave to EA Support has expired. Today is April 11th, and it has been 12 DAYS since the "DisplayName field missing" error locked me out of the game I paid for.

​Even though EA_Barry admitted a 'misunderstanding' in my previous thread, NO TECHNICAL ACTION was taken. I am still locked out.

​My actions as of now:

1. ​I have officially started a Chargeback process with my bank for 'Service Not Rendered'.
2. ​Due to this 12-day harassment and incompetence, I am now demanding EA SPORTS FC 26 as compensation to settle this matter.

​I gave EA every chance to fix this professionally. They chose to give me copy-paste excuses instead of a technical fix.

​EA ID: kubmurkem

Case Number: #23994094

I opened a new thread. 48 hours passed and still no fix. I am done waiting. Check my latest post.