Champions finals

I've loaded into the champions game mode expecting to have a fun time but it was far from it. I couldn't see my screen as there was a black box in the middle of it for the whole game and then another game my goalkeeper was stuck in the same position and couldn't move for the whole game. I would like some compensation for this wether its the rewards or I get to restart my games. I would like to continue playing the game but when the game has this many gameplay issues it's really not worth it