Forum Discussion
Hey all,
If the game download is stuck at preparing status, I recommend checking your order history to see if your pre-order is already completed or also showing as "processing".
Remember that for games with pre-loading available you’ll be charged the day of pre-load release so make sure your payment method is up to date on your account so your pre-order doesn’t fail. Check this link for more information about Pre-ordering games on the EA app.
- 2 years ago@EA_Pulsar In processing ☹️
- 2 years ago
What is your status?
- 2 years ago@EA_Pulsar I bought the game fully and I paid for the ultimate but it still just says preparing and then download failed
- 2 years ago
@EA_Pulsar I bought it through steam, so it doesn't show in order history, checked that fifa 22/23 are also not in my order history but can be downloaded
- 2 years ago
I have EA Play Pro and I can't pre-load the game, the app tell me I can only download it the 29th...
- 2 years ago
it just says preparing for an hour then the download fails
- 2 years ago
I checked the order history and i own the game but it still gives me download failed and i cleared cache and restarted the app and made it run as administrator and is did everything and still nothing changed
- 2 years ago
I check it too and I preorder it 27th juli and the money haven't paid on my bank account yet. I pre-ordered it on the EA app and have it on my libary but can't install it.
- 2 years ago@Micketenze02 same, it still hasn't charged me for some reason
- 2 years ago@EA_Pulsar my order is in "processing" status, but I pre-order it 2 months ago and the game is already in the library, I just can't pre-load it....i get error everytime
- 2 years ago
THIS! If it says that your order is being handled then you can cancel it and pre order the game again after. then you can pre load it.
- 2 years ago
I canceled and bought again and now it shows as complete and has taken the money from me, bust still can't download its stuck on prepairing
- 2 years ago@Pontusffs15 I canceled but and bought again and now it shows as complete but it won't let me download, still stuck on prepairing
- 2 years ago
I preordered the game before the 22 of august it was processing until today then I checked it wasn’t starting so I needed to cancel the order and preorder it again today (21.sep) will i get the UEFA Champions League Ultimate Team™ Hero Player Item or not because I already preordered before the 22 of august. Thanks
- 2 years ago
@EA_Pulsar I already ask the EA help but I didn’t get any reply yet. When I will get the reply from EA help ? because it’s near the open day for the early access.
- 2 years ago
If I change my payment method will it charge it at the same day or?
- 2 years ago
Hey, change the payment method, it will solve the problem
- 2 years ago
Doesn’t help
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