Forum Discussion
EA_Pulsar
Community Manager
3 years agoHey all,
If the game download is stuck at preparing status, I recommend checking your order history to see if your pre-order is already completed or also showing as "processing".
Remember that for games with pre-loading available you’ll be charged the day of pre-load release so make sure your payment method is up to date on your account so your pre-order doesn’t fail. Check this link for more information about Pre-ordering games on the EA app.
nadav360
3 years agoSeasoned Newcomer
@EA_Pulsar I bought the game fully and I paid for the ultimate but it still just says preparing and then download failed