Forum Discussion
EA_Pulsar
Community Manager
3 years agoThe reason most pre-order transactions fail is usually because of incorrect payment information or not having enough funds to complete the transaction. Just remember, payment is only charged on the day the pre-load is released for EA app purchases.
- 3 years ago@EA_Pulsar
hi
I am finished payment phase
now I am in downloading phase and give me preparing and don't start downloading
until now
Kindly i need the solution of this issue
before 22 September because I bought ultimate edition - 3 years ago
It's very wierd that I have the money and I have wrote in my payment information correct becauce EA play is paid each month.
- 3 years ago@EA_Pulsar i pre ordered the game but it keeps sending me an email saying there's an issue with your pre order u have to update the payment method i did that and it keep saying the same stuff but i do have the game in my library
- Ignarasaki063 years agoNew Novice
ok, but if it says "processing", what do I have to do to get solutions? I understand that they have already charged me the payment.