Forum Discussion
EA_Pulsar
Community Manager
3 years agoHey all,
If the game download is stuck at preparing status, I recommend checking your order history to see if your pre-order is already completed or also showing as "processing".
Remember that for games with pre-loading available you’ll be charged the day of pre-load release so make sure your payment method is up to date on your account so your pre-order doesn’t fail. Check this link for more information about Pre-ordering games on the EA app.
3 years ago
THIS! If it says that your order is being handled then you can cancel it and pre order the game again after. then you can pre load it.
- sSuperX103 years agoNew Novice
I canceled and bought again and now it shows as complete and has taken the money from me, bust still can't download its stuck on prepairing
- sSuperX103 years agoNew Novice@Pontusffs15 I canceled but and bought again and now it shows as complete but it won't let me download, still stuck on prepairing