Forum Discussion
EA_Pulsar
Community Manager
3 years agoHey all,
If the game download is stuck at preparing status, I recommend checking your order history to see if your pre-order is already completed or also showing as "processing".
Remember that for games with pre-loading available you’ll be charged the day of pre-load release so make sure your payment method is up to date on your account so your pre-order doesn’t fail. Check this link for more information about Pre-ordering games on the EA app.
3 years ago
If I change my payment method will it charge it at the same day or?
- 3 years ago
Hey, change the payment method, it will solve the problem
- 3 years ago
Doesn’t help
- 3 years ago@carlos_s1337 And I doesn’t have any payment method I watching my check
- 3 years agoYour order is pending a response from the payment provider, or action on your part