Forum Discussion
EA_Shepard
2 years agoCommunity Manager
Hey All,
We wanted to follow up with you on this one and see who is still running into an issue with not being able to launch the game.
If you are still having issues launching the game, please provide us the following:
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- GPU model and driver version:
- Region:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- Date this issue started (is it still happening?)
- Any other errors?
- Attach a DxDiag
2 years ago
- EA App/Steam/Epic: EA App
- EA ID/Steam user ID: ruslanr8
- Windows OS: Windows 11
- Windows OS version: 11
- GPU model and driver version: RTX 3060 Laptop, Driver 537.42
- Region: Uzbekistan
- Are you using an internal or external drive? Internal
- Are you using an HDD or SSD? SSD
- Date this issue started (is it still happening?) Since the beginning (22 Sep, 9AM UTC +05)
- Any other errors? The game always crashes at the launch screen, 1-5 seconds after it connects to the EA servers. I can play offline if I cancel the connection at the launch screen or go offline in the app before launching the game. Over the past few days I was able to connect several times to the UT, once after I played Manager career mode and once after I updated squads in Settings. Nevertheless, I wasn't able to successfully repeat any scenario twice. The only thing for sure - the game works fine in the offline mode.
PS
One more strange thing - the game consistently freezes while playing a match, even with the lowest graphic settings. But FIFA 23 worked perfectly with the highest graphic settings.
- 2 years ago
I also tried all the potential fixes that were written above by other users - none has worked for me (Repairing the game, cleaning cache, disabling overlay, etc)
- 2 years ago
Are there any news on when EA is planning to fix this? There are dozens (if not hundreds) of players with the same problem. We paid extra and I thought we are premium users with an exclusive early access, not just glorified beta-testers.
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