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Ahmad_Shaker's avatar
Ahmad_Shaker
2 years ago
@khevan5967 I have the same problem. And EA help is a joke. Did you manage to solve the issue?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Have you read the link shared above @Ahmad_Shaker.

    If that does not help then you need to speak with PSN support

    Darko

    • khevan5967's avatar
      khevan5967
      2 years ago
      @EA_Darko Spoke with them they suggested to check the disc region well mine is region 2 so i created an account with region 2 but still nothing i think its a scam lol
      • Ahmad_Shaker's avatar
        Ahmad_Shaker
        2 years ago
        @khevan5967 yeah same here. Region 2 as well. Did you speak with the EA guys or was it the PSN support guys?
    • Ahmad_Shaker's avatar
      Ahmad_Shaker
      2 years ago

      @EA_Darko Yeah man. I read it thoroughly. Still nothing. As you can see in the attached snaps: I don't have the “upgrade” option on the game hub. Just “copy”, which basically downloads the ps4 version on my ps5 console. And in my library only the ps4 badge appears on the game icon. I also made sure that my psn account matches the disc region.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hey all, you will need to speak with PSN support in relation to this.


        Darko 

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