1 year ago

FC24 ultimate team full of crashes and lags

I write to you today with a profound sense of regret and disappointment. As a devoted fan of the FC series since 2015, I eagerly anticipated the release of FC 24. However, it is with a heavy heart th...

EA_Aljo

Community Manager

1 year ago

Hi there, @itsouthy007

Thanks for reaching out. It sounds like you might be having some connection issues. I'll try to help with that. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

itsouthy007
1 year ago
Hi there,
Here are the screenshots you requested me to send (check attachments)
Thank you for your intervention.
- EA_Aljo
  Community Manager
  1 year ago
  @itsouthy007
  
  You've got a fair amount of packet loss which is contributing to the low score. Have you spoken with your ISP to see if they are noticing any issues with your connection?
  
  @itsouthy007
  
  Are you switching between a wired and wireless connection? If so, make sure you use a wired connection. Can you get me a screenshot of the match history? That is on the left side of the Connection Quality Report page.
  - all3l33
    Seasoned Adventurer
    1 year ago
    So you are saying that the low score could be the problem for @itsouthy007 and the packet loss (0.04% which by the way, according with your (EA) graph is under the great section), how about my connection score (97 out of 100), having the same unplayable game with a 0.01% packet loss, stil my ISP?
    Thanks,
jemartinez86
1 year ago
yea, this is just getting ridiculous. ive just played a really hard fought game where i was able to overtake the score, end up winning 4-3 and the game just sits there waiting to load the match overview then it kicks me out. says i disconnected and dont get the damn win. i work, and am trying to squeeze some games in before shift starts and end up getting this???? and its not the first time either.you guys make money over fist with all the pack sales and what not and cant provide good service from your end to have a good quality product that we as consumers can enjoy???? smdh!!!
all3l33
Seasoned Adventurer
1 year ago
Hi all,
Dear @EA_Aljo ,you asked for connection evidence, right? All the screenshots were attached by @itsouthy007 ( I will also provide mine), now what is the next step, what is your investigation or what can you share in exchange to improve the gampeplay connection?

Seems to be absolutely impossible to have the proper support...or at least an explication..on how this game is so bad in more than optimal conditions?
Thanks,