Forum Discussion
You've got a fair amount of packet loss which is contributing to the low score. Have you spoken with your ISP to see if they are noticing any issues with your connection?
@itsouthy007
Are you switching between a wired and wireless connection? If so, make sure you use a wired connection. Can you get me a screenshot of the match history? That is on the left side of the Connection Quality Report page.
So you are saying that the low score could be the problem for @itsouthy007 and the packet loss (0.04% which by the way, according with your (EA) graph is under the great section), how about my connection score (97 out of 100), having the same unplayable game with a 0.01% packet loss, stil my ISP?
Thanks,
- EA_Aljo1 year ago
Community Manager
Even though it says great, anything under a 99 score indicates an issue. Can you get me the match history as I mentioned previously? I need to see which matches have the packet loss.