FC24 ultimate team full of crashes and lags

Dear @EA_Aljo ,

As I am not directly plugged into EA servers, those packet loss are something more than normal. (please note that 0.01% loss it is insignificant ).
Also to reply to your question, YES, the game feels terrible, unplayable with all your described simptoms : speed up lag, crashing, heavy players.

Thanks,

@all3l33 

Speed up lag and heavy players are 2 different things. Is your game freezing, then unfreezing and speeding up or do the players just feel heavy?

@EA_Aljo 

1. Players have no pace, it doesnt matter if is 99 or 40, they feel the same(not just feel, but the wont run at all).

2. Passing, absolutely terrible, each pass is short and nowere.

3. Shooting, same as passing, terrible.

4. Defending, absolutely 0, there is absolutely no way so you can defend (you can press any button, except when the opponent is the penalty area, well then...there is a penalty)

5. AI, they have their own mind, sitting and admiring the pitch, doing absolutely nothing.

6. AI are literally hit by the ball mostly anytime.

So, you are grinding for better player stats but in return you get nothing, except a lot of frustration.

And no, the game is not freezing it is just feeling horrible to be played, does this express better how it is?

Thanks,

Speed up lag and heavy players are 2 different things. Is your game freezing, then unfreezing and speeding up or do the players just feel heavy?

@all3l33 

I can't help with players that feel heavy. We can't really troubleshoot a feeling. The best I can do is point you to connection troubleshooting steps here.

@EA_Aljo , well there is no connection issue from my side

@EA_Aljo 

Also, what is very surprising, altough english is not my first language I strongly believe that I have clearly described the issue that I have with this game in a manner that someone who never played this game will also understand (forum is also full of the same topics), but somehow an EA official support "doesnt" understand.

And about "heavy players", you were the one who mentioned this, so you are aware about the issue, but now....you cannot recognise the issue in order to help or collect feedback...awesome

@EA_Aljo , what is next?

You started with providing the link to troubleshoot our connection, we have provided the details and now we going back to the same connection "troubleshooting"?

Is this the best that EA support can do, in terms of support?

Thanks,

@all3l33 

I can't help with players feeling heavy. We just don't have a way to confirm that is happening. The best I can do is recommend connection troubleshooting. Which, I already did.

@EA_Aljo 

Understand, so you recommended connection check, I have provided you the result with the note that my connection is ok.
Now, as I mentioned earlier, player ARE slow, like 99 pace acts similiar with 50 pace(a 99 pace player is running slower than a 50 pace walks), passes/shoots are slow (by slow I referred to pass/shoot power), AI player are just sitting there, etc.

So, this is not just a feeling, this is how this game acts, as about the feeling, you can say that we are feeling frustrated due to bad gameplay or game support.

I am a customer you are a an EA support engineer, what else you can provide me as a customer, because so far you have done nothing, with no offence.

Thanks,

@all3l33 

I'm not an engineer. I help with support related issues, but this isn't an engineer role. Regardless, you're making the claim that faster players are being beat by slower players. We're not aware of any issues that would cause this. You're welcome to submit a bug report with videos showing what's happening here.

@EA_Aljo 

I honestly do not understand your sentence, you are not engineer but your are here to support related issues, well bad gameplay is my issue but you cannot help.

And about the fact that you are "not aware about any issues that would cause this", everyone is mentioning this, only EA support is not aware about it...this is absolutely fantastic.

In any case, I believe you can close this thread, it's astonishingly disappointing how EA is supposedly assisting customers.

Thanks,

@all3l33 

My role is mainly to moderate the forums and help with support issues. Regardless, what you're talking about is not something we can help with. Again, you're more than welcome to gather videos showing the problem and post it to the bugs forum. There is no known issue with slower players beating faster players. I'm aware of those claims, but to my knowledge they are unverified.

@EA_Aljo 

Doesn't matter, anyhow the best move from my side is to quit playing this game, it is a terrible experience, at least for me.

I did bought this game to relax and have some joy playing it, but no, all I can get is frustration from bad mechancs, bad gameplay and poor server connection.

And about support, really a ping pong, moved from chat to this forum and this forum to nowhere, the level of support competence is next to nothing, sorry to say.

To be honest, you practicaly did not do anything, you started good, like, please provide me some evidence and then nothing, as everything was ok on my side, I cannot be blamed so...you are not aware about any issue, nice.

Thanks,

It’s more likely you are not taking correct angles or not using things like knock ons or not taking into account for things like chem styles or stamina. That’s why it’s important so show an example in video so if there is a problem ea can look into it. 

@RadioShaqs ,

Hi there,

Well, when a 99 pace player is outrunned by a 50 pace player then I don t think I am looking from a different angle.

This happens anytime in the game, as all the players run at the same pace, it doesnt matter if I have a 50 pace player or a 99, they just run the same.

As you maybe might observe, forum is full about threads describing the same, so is not about my setup, is just about bad gameplay due to maybe bad servers.

Thanks anyhow for your comment,

I’ve not seen any videos that show it.  If you have maybe you can link to that thread. 

Also I didn’t mean looking at it from a different angle. I mean when running don’t take an angle towards the offensive player run straight back to cut him off.  It’s not that the slower cb is faster he is just taking the correct angle.

The thing I remember most is videos of boraslegend doing speed tests between hunter and architect back when acceleRATE was introduced showing that players run at different speeds and what chem style was better. 

I actually wish I could use a 50 pace player though so would like to see an example if you have it. 

@RadioShaqs 

With no offence, but this forum is full about the same gameplay issue and about the videos, you may check youtube as I am pretty sure you may find something.

Also, I was checking some of your posts and for me all your answers sound like you would like to be part of EA staff in the future, again a personal opinion.

Now, realistically speaking you may also observe that none of the threads opened about gameplay has been fixed, as the issue has been routed back to the customer, and I am not the only one trying to point to gameplay issues, server related.

Thanks,

I’ve never seen a video of the example you are talking about. If it’s so common link one of the videos. I don’t work for ea nor do I want to. I’ve always had a problem with pace and wish it wasn’t the most important stat so would like to use slower players as it would be more realistic but to me everyone uses 99 pace or as close as possible.