Forum Discussion

1 year ago

How long does it take for EA help to respond nowadays?

Ive searched if other people also had this problem, which I did get results, but theyre really old. I sent in a case for being banned for (imo) doing nothing wrong*. Its been over 72 hours since I se...

flugzeugspieler

1 year ago

@RadioShaqs makes sense, ty

rafaello1907

New Traveler

1 year ago

Do they reply ?

flugzeugspieler
1 year ago
@rafaello1907 I hope so, but the time it takes will probalby depend on the amount of people that have the same problem, the amount of people used ea help and what type of problem you have. I just wanna know how long I can expect to wait, its been over like 100 hours since Ive sent my ban appeal tho.
- EA_cuervo
  Community Manager
  1 year ago
  Hey everyone,
  
  Just clearing up how long the Terms of Service Team usually takes to respond, you can find this information here: Get information about your EA Account lock, ban, or suspension
  
  Spoiler
  
  How do I appeal my lock, ban, or suspension?
  
  If you think the ban, lock, or suspension on your EA Account was a mistake, you can appeal the decision.
  
  To appeal, select the available method to contact us here, fill out the webform, and select Send.
  
  If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions:
  
  lock your EA Account
  
  remove the content charged back.
  
  Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake.
  
  @flugzeugspieler0 If you haven't received a reply yet, you can expect to receive an answer via email in the coming days. The email will be sent to the one being used on your EA account.