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iwascheating's avatar
2 years ago
Solved

I got banned for no reason in EA FC 24

So yesterday I played some div rivals and squad battles just a normal matches and when I woke up today I saw that I can't connect to ea servers in EA FC 24, so my friend told my that I should check if I have ban or something cause a lot of people got bans for no reason, so I went to ea help to check my bans history and I saw active ban without any reason or something like that I wrote appeal, but you know I use ea play to play that game and if I will wait 30 days for respond that will not be cool at all.

I know my nickname is sus, but it's just a joke among my friends

  • EA_Darko's avatar
    EA_Darko
    2 years ago

    Hey all, you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

30 Replies

  • @klash_ldn This is EA in a nut shell. Of course they farm out much of this to Sony. Much of the time without any information as to why a ban occurs. They will allow some odd things, that to any rational human being would break the ToS, then nick someone on a grey area or even something that did not even break the ToS.
  • Same here. I have no reason in ban description. Have no email. Nothing. I wrote in support, and response it's just silence. Simply nothing. Fully ignored. Thats was last time i buy EA products

  • uvigil's avatar
    uvigil
    2 years ago

    How do we contact ToS because this is unfair to me . For just switching to my profile on mut 24

  • ZeniLFC's avatar
    ZeniLFC
    New Rookie
    2 years ago

    Hey mate,

    Did you end up getting unbanned?

    The same things has happened to me and they have declined 2 disputes..

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey all, the link to speak with our live support team is in the link above. 

    They are the only team who can assist you with issues related to a TOS sanction. 

    Darko

  • Gucci_Mane_Clone's avatar
    Gucci_Mane_Clone
    Newcomer
    6 months ago

    Hello

    I have had Fifa/FC on the same account for 15 years. All of a sudden I am banned without explanation. Please help me unban my account. This is wrong of EA to ban me with no reason whatsoever provided.

  • potensilvinir's avatar
    potensilvinir
    Seasoned Newcomer
    3 months ago

    I got banned too. I have an xbox that I was playing fc 24 sometimes. And like a month ago got banned for no reason. Even I'm not playing it online. They don't tell exact reason and don't care what you say on your appeal.

  • Tanxim07's avatar
    Tanxim07
    Seasoned Newcomer
    2 months ago

    Sorry for the late reply guys but yeah they resolved the issue right after. Forgot to update.

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