Missing FC points
I recently purchased FC Points and redeemed them on the EA APP on my PC but it’s been a bit more than 24 hours already and they are still not in my account. What do I do
Forum Discussion
EA_QueenBee
Community Manager
Community ManagerHey @XxMad_EMpiRExX,
So you redeemed them via our app? Just to make sure, do you also actually play on PC, or do you play on a console?
So you redeemed them via our app? Just to make sure, do you also actually play on PC, or do you play on a console?
i play on console. is that a problem?
- EA_QueenBee@XxMad_EMpiRExX,
I think I see your problem alright. If you had to redeem that code via our app, that means that the code was for PC. And since FC 24 doesn't have any sort of cross progression, those points aren't going to be reflected on your console. You very likely have those points, and the code was redeemed correctly, just on the wrong platform.- @EA_QueenBee so what can be done?
if i buy fc 24 on pc can i use my team that i had on console?
- @EA_QueenBee is there a way to transfer the fc points from my pc account which has nothing on it to my console acc??
- EA_QueenBee@XxMad_EMpiRExX,
Unfortunately, again, since there's no cross progression buying the game on PC would mean that you'd need to start from a fresh team. Unfortunately there isn't a way to transfer the points from one platform to the other either. I can only recommend that in the future you're more careful with what platform you buy points for, and to maybe reach out to the retailer where you bought the points to see what can be done.
