Online service disabled on your account due to parental control

My son is 14 and FC2025 refuses to let him go online at all.  It is not the case that you are aligned with playstation, since FC2024 has been working fine.  So disappointing that an expensive game, being played by a child more than old enough to be allowed it, doesn't work properly.  It should have been effortless but so far I've wasted about a day trying to find a solution.