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Re: Can you login to multiple devices on web app and companion app?

@mlaz1n Wait a while and then try to log in to the webb app. That should work for you. 🙂

19 Replies

  • mlaz1n's avatar
    mlaz1n
    2 years ago

    What about companion app? Im trying to login from the release day

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @mlaz1n On the web app, if you are in the game, and try to use the app, you will get the following error.

  • mlaz1n's avatar
    mlaz1n
    2 years ago

    I know that. Not my first time in ultimate team. In companion app, it says that i dont have the game on that account, but i use the same account like on web app. Im just stuck on that whole time, wont login, maybe  because i bought the game on steam, but it works on web app 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @mlaz1n What do you mean by stuck though? I cant log in can mean a lot of things.

  • mlaz1n's avatar
    mlaz1n
    2 years ago

    I mean this. But i started my club and can access it on web app, just companion app doesnt work

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @mlaz1n That was an error on release that players were getting when they were in the wrong account, or had the wrong platform selected. Can you log into profile.ea.com and make sure the game and platform are connected to the right EA account? You will see this under the connections tab.

    Then, log back into and under the settings, click sign out, and log back into the EA account.

    If you have more than one platform, you can change this in the settings. Just want to first make sure that everything is connected and the right account/platform is selected.

  • mlaz1n's avatar
    mlaz1n
    2 years ago

    I did all that and now cant login on web app too. Says The same thing

  • mlaz1n's avatar
    mlaz1n
    2 years ago

    Any help? I was logged in on web app yesterday and cant login no more. Both web app and companion app say that it looks like i dont have FUT 24 club, and i am logged on with right account 

  • mlaz1n's avatar
    mlaz1n
    2 years ago

    Still same message, both web app and companion

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @mlaz1n Can you clear the history and cache from the browser you are using and log in again to the web app with your EA account and take a screenshot of the first page you see right after you log into the account?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @mlaz1n Okay yeah it's not even showing the account like it should in that image.

    Can you log into the game again and change up your team? Change positions, player items, all of it. Play a couple of games with that new club and then close the game down and try both the web app and companion app. If you log into the EA App with the same email you do the web app, You should definitely see more options in the settings.

  • mlaz1n's avatar
    mlaz1n
    2 years ago
    @EA_Shepard I can try that, but i already have 60 hours on acc and played today. Its weird because I logged in web app after the release day and just one day i couldnt anymore
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @mlaz1n If it was there one day and there are no other EA account emails you use to log in, then it's not syncing with the servers as it should. So now we have to get the game and account to sync up.

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