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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Missing players on ultimate team.

@robbielindsay7 Please get in touch with our customer support if you notice anything suspicious on your EA account. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps:



Visit https://help.ea.com/en/help-home/

2. Pick the game or the EA app from the product list

3. Choose the topic "I need help with my hacked account".



Meanwhile, I recommend taking the necessary security measures outlined in this EA help article to enhance the security of your account:https://help.ea.com/en/help/account/how-to-maintain-account-security/

1 Reply

  • jkw310's avatar
    jkw310
    Seasoned Newcomer
    2 years ago
    Yo bro I’ve had a similar thing and it’s happened twice now I was doing squad building and after open packs like before I went back to my team and players that I had just brought and players that I like again just spent like probably like 200 quid on Over the last three weeks I’ve just lost again twice now Man I’ve had it happen. I’ve just literally lost players that I’ve spent money on just disappeared straight off the game not to be found and done nothing to help me think my account been hacked, but if that was the case of games would be having issues as well , but none of them are not right. I’ve probably lost in total money spent on FIFA points for about 400 quid since the games come out . That’s a lot of hours and a lot of work thankfully I took some pictures but still I’ve sold a lot of players and a lot of money since I’ve think I’ve made in transfers about 300,000. I hope you’re reading this and do something to compensate me and this person because this is absolutely diabolical.

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