Community ManagerThey are not though @all3l33 and at this point it really feels that you are less interested in working to improve your connection than just complaining on AHQ.
And that this fine, you are free to complain about the game as much as you would like here but I won't be replying any more.
Darko
Alright, I guess I'm not really interested in fixing my connection, am I? Can you clarify how exactly you fix a gigabyte connection?
What exactly should I say to my provider? Like, "Hey, I have one game that lags significantly compared to others."
There's always something: if it's not my internet, it's my hardware setup; if it's not that, it's my skills. The only game who is requesting to boot a PS5 in safe mode to clean the cache daily...
Regarding the support, EA needs to address the issue, as the assistance provided, at least for this game, is very poor or you may even consider it nonexistent.
Thanks.
Community ManagerYou are seeing gigabit connection @all3l33 and thinking you can't have issues. The fastest broadband in the world doesn't mean you won't have issues.
Your connection is your responsibility, if seeing issues with lag or slow speeds we can share the troubleshooting guides and other steps but beyond that it is up to you to work with your ISP to troubleshoot.
Darko
Community ManagerAs I have said before @SirCarbonara, you are free to blame the servers but it's simply not the case that they are the cause. If there are server issues we can see from our side and when this occurs it is communicated on here and social media.
A disconnection does not mean that your internet has dropped, it does not mean that you are offline of your internet is not connected, it is all about bandwidth. You can have a disconnection when all is working if you do not have the bandwidth to continue.
Darko
As I mentioned, my connection is perfectly fine; you can see the proof in the image. However, once again, your "support" stops after confirming my connection is OK.
So, please explain further.... I am using your EA link to check my connection status, and I am not encountering any issues, yet, I am still supposed to check with my provider for what reason?
Also, according with EA notes I should be not impacted or at least not every game...
95+ is Great: Your Connection Quality isn’t impacting your gameplay and disruptions are rare.
Absolutely unbelievable—does EA support have any suggestions other than contacting my internet provider?
And let me ask you something else: since this is a standard recommendation, I assume you've provided it to hundreds of customers. Out of 100 customers, how many have come back and said, "Amazing, it fixed my gameplay issue?" Probably none, because this is completely untrue.
