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SJEET2091's avatar
1 year ago

unable to purchase fc 25

unable to purchase fc 25 from both ea app app and steam.. tried with multiple cards debit and credit.. but during purchase it always goes to  transaction cancelled after providing card details... what is the problem here?

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @SJEET2091 If you experience this issue in two different stores, first check to see if you have a VPN active or any other programs running in the background that might be causing the problem. If you've made several repeated attempts with your cards, wait for a while to ensure that the bank isn't blocking any further attempts.

  • SJEET2091's avatar
    SJEET2091
    1 year ago

    i use no vpn..nothing running is background..i tried with two different card in my pc on steam. i asked my friend to try..he tried to purchase it in his pc with my account on ea app..also failed somehow..in ea app whenever tried to provide card details the page automatically gets refreshed..so cannot progress from there.. AND IN STEAM IT IS ALWAYS THIS

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