Forum Discussion

jacky239's avatar
jacky239
2 years ago
Solved

Unjust, unexplained ban

My EAFC account has been banned for seemingly no reason. I play the game every game and it is important for my mental health. My state of mind has deteriorated since the ban since I am unable to play...
  • EA_Darko's avatar
    EA_Darko
    2 years ago

    You will need to speak to our Terms of Service team @jacky239.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

usbaig786's avatar
usbaig786
9 months ago

and what will they do to help we all know the answer ban is correct and we are not going to lift it automated answer 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
9 months ago

If our TOS team finds evidence to support the ban @usbaig786 then it will not be overturned.

Darko 

  • RyTheOne's avatar
    RyTheOne
    9 months ago

    I see you on nearly every post, and from user/consumer experience you should know this; They barely look through anything, if that. They just leave it, then provide an automated response VIA email to say the sanction will remain. Sometimes it's the case of the FC Bot striking an account, potentially a bug, etc, and then nothing gets done about it and then the ToS will simply not accept being in the wrong. I know you will have bias towards EA, that's fair but take into account the consumer experience. That should matter the most in any company, or they wouldn't exist in the first place.

  • usbaig786's avatar
    usbaig786
    9 months ago

    would u like to show us customers evidence if u have one we are fed up listening this automated response ban was correct we cant lift it many thanks

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