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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
3 years ago

Re: DXGI ERROR ACCESS DENIED EAFC 24

When you receive error messages related to drivers, try the following troubleshooting steps.

  • Update your drivers but make sure to do a clean install when you install your new driver. This means there’s a lower chance of your old drivers messing with your new one.
  • Make sure all available Windows Updates and hardware driver updates are installed
  • Try to run the VC executable which should be located at C:\Program Files\EA Games\EA SPORTS FC 24\__Installer\vc
  • You can also download the Dxsetup from the Microsoft website. 
  • Run the System File Checker tool 

If you will continue to get this error after completing the steps, please share the following with us. 

  • Gamertag/Username:
  • Platform:
  • Summary of Issue:
  • When do you receive this error message:
  • Recent Timestamp (Date, Time, Timezone):
  • Steps you already tried: 
  • Dxdiag reports are also extremely useful.

24 Replies

  • Arkells's avatar
    Arkells
    3 years ago

    same as me, they need to push an update out asap it's the same [Edited] every year.


    CM - edited the post. Please remember about our rules. 

  • I have the same Error, reinstalled the Drivers and the Game, nothing works 

  • rivoxfc's avatar
    rivoxfc
    Rising Novice
    3 years ago

    Idk where to share the information so I do it directly here.

    • Gamertag/Username: rivoxfc
    • Platform: PC/Ea App
    • Summary of Issue: I start the game and the following error appears:
      "DirectX function "m_d3d12Pipelinelibrary-> StorePipeline(HashStrDx12(key), pipelineState)" failed with E_UNEXPECTED ("Unexpected failure."). GPU: “NVIDIA GeForce GTX 1650”, Driver: 53742. E:\packages\RenderCore2\12.10.00fb-fifa_18570913\source\platform\PcDx12\PipelineLibraryPDx12.cpp"
    • When do you receive this error message: When starting ea fc 24 in the Ea App
    • Recent Timestamp (Date, Time, Timezone): 09/22/2023, 07:02, (GMT-3)
    • Steps you already tried: All of the ones that you put as a supposed solution, and also basic solutions like reinstalling the game or verifying files.
    • Dxdiag reports are also extremely useful... : attached
  • My fix - Unplugged my main 240hz Samsung monitor. Game seems to play fine on my other monitor. 

    0 DirectX crashes so far since doing that

  • xKristall1x's avatar
    xKristall1x
    Seasoned Newcomer
    3 years ago

    Same * here...

    • Gamertag/Username: xKristall1x
    • Platform: PC/EA-App
    • Summary of Issue: Starting the game with following error..
    • When do you receive this error message: Image 1 (attached)
    • Recent Timestamp (Date, Time, Timezone): 09/22/2023, 14:20 (GMT+2)
    • Steps you already tried: Like every step recommended in here ..

    DxDiag.txt attached

  • swifter0's avatar
    swifter0
    3 years ago

    DirectX function
    "m_d3d12PipelineLibrary->StorePipeline(HashStrDx12(key),pipelineState)"failed with E_UNEXPECTED ("Unexpected failure,"). GPU: "NVIDIA GeForce RTX 30770", Driver:537742. E:\packages\RenderCore2\2.10.00-fb_fifa_18570913\source\platform\PcDx12\PipelineLibraryPcDx12.cpp



    https://ibb.co/qJ4BDsY

  • Still getting this error after 16 hours of trying.....

    • Gamertag/Username: Clubbedapple84
    • Platform: PC
    • Summary of Issue: Crashing everytime i get to the main menu (crashes after around 30 seconds)
    • When do you receive this error message: on the main menu, yet to even be on the game for more than 30 seconds...
    • Recent Timestamp (Date, Time, Timezone): 22/09/2023 21:25 (UK Time)
    • Steps you already tried: Everything you have suggested
  • Clubbedapple84's avatar
    Clubbedapple84
    3 years ago

    Can i get some help? ive  been trying for the past 20hrs now after spending £90 on this game and im yet to even play.

  • I've the same error of many players,I've tryed anything....

    Gamertag:  f0431b9281737cf5 / salvo6667

    Platform: PC

    Summary: I can't start the game

    When you receive this message: at the start of the open'window after launching

    steps tried: deleted and downloaded gpu drivers, installed game multiple times, cleaned cache, run as administrator, changed folder name, directX, old gpu drivers and more

  • cxluxy's avatar
    cxluxy
    3 years ago
    • Gamertag/Username: cxluxy
    • Platform: Pc (Ea app)
    • Summary of Issue: DirectX issue
    • When do you receive this error message: Make sure your have the latest drivers.
    • Recent Timestamp (Date, Time, Timezone): 24/09/2023
    • Steps you already tried: renaming the files , new drivers , reinstalling eafc and the ea app.

    I have contact ea live chat multiple times, They said that they are investigating the issue, Even tried contacting Microsoft but no help. 
    Please get the issue resolved before the standard edition comes out. 

    I have attached the issue 

  • Guys, after trying all day to solve this issue, i think i found a solution. Yesterday the game was fine, but i found a setting that was supposed to increase the performance, I did it and didn’t enter back in the game. So, I have windows 11. In the search bar, search for advanced system settings. Go to the advanced tab, under the performance section press on settings. In the performance option go to advanced again. If on virtual memory is 0 mb, then you have my problem. So, press change an check the up box for Automatically manage paging file size for all drivers then restart your PC. This solve my problem, it’s not EA issue, i think, it’s an PC issue. Good luck on the packs guys! 

  • @OdinsBart95 For all those who have this problem that is DXGI_ACCES_DENIED What you simply have to do even if it seems absolute nonsense.

    1- Open Documents

    2- Change folder name from FC 24 -> FC 24CS

    3- Enter the game and it will work normally.

    VERY IMPORTANT TO CHANGE THE NAME AS IT IS WRITTEN FC 24 to FC 24CS

    (VERY IMPORTANT TO PUT CS)
  • MrWilliamsJ's avatar
    MrWilliamsJ
    3 years ago

    This didnt work for me, firstly the name of the folder is EA SPORTs FC24, changing this to FC24CS or EA SPORTS FC24CS only made it so the EA App doesnt recognise I have the game 

    I tried changing the FC24.exe file to FC24CS but still no joy

    Thanks for trying to help though 

  • @oatsoce Yeah dropping my monitor refresh rate down to 120Hz stops it crashing DirectX error but damn my pc playing this game it is struggling, and my PC is a beast. EA please optimize ASAP!
  • al5nos's avatar
    al5nos
    3 years ago

    (if you have a xbox controller try this)

    download Xbox Accessories off of the microsoft store, then update yo xbox controller on it. dont ask me how it helps, idk why, had the directx function crash problem for past 2 fifas this finally fixed it your welcome

     
  • Does not work very unhappy it is strange no other game has the same problem in Fifa 23

  • safinaka's avatar
    safinaka
    2 years ago

    Gamertag/Username😕afinaka
    Platform😛c
    Summary of Issue:DXGI ERROR ACCESS DENIED
    When do you receive this error message:STARTING THE GAME
    Recent Timestamp (Date, Time, Timezone):
    Steps you already tried:DRIVER REINSTALL,GAME REPAIR/REINSTALL,RUN AS ADMIN,DRIVER DOWNGRADE,GRAPHIC CARD CHECKING
    Dxdiag reports are also extremely useful.

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