Forum Discussion

Re: Fifa points not showing up

Hi I haven't received my ea fc 24 points after I brought the ultimate edition 

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello,

    Apologies for the late response. We're currently investigating reports of missing pre-order points. Please keep an eye on our official channels for updates. Thank you!

  • Bought extra points, yet after 30 minutes, nothing has showed up on the companion app.

    Any ideas?

  • Not showing in my console even after 24 hours, bought from playstatio store

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello, @WaterFeds 

    An advisor will need to look in to this for you. To get in touch with one, please open a case here.

  • I bought 2800 points through PlayStation store, opened a case but the email they tell you to reply to isn’t in service anymore and unable to talk to someone for them. Nearly 1 week and not got them still. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @meganlol15 

    Please see my response directly above yours for help with this. I'm now going to lock this thread as there is nothing we can do to help with missing points purchases over Answers HQ.

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