Forum Discussion
7 Replies
- EA_Aljo2 years ago
Community Manager
Hello,
Apologies for the late response. We're currently investigating reports of missing pre-order points. Please keep an eye on our official channels for updates. Thank you!
Bought extra points, yet after 30 minutes, nothing has showed up on the companion app.
Any ideas?
- EA_Aljo2 years ago
Community Manager
Points need to be received in game before they show up on the app.
Not showing in my console even after 24 hours, bought from playstatio store
- EA_Aljo2 years ago
Community Manager
Hello, @WaterFeds
An advisor will need to look in to this for you. To get in touch with one, please open a case here.
I bought 2800 points through PlayStation store, opened a case but the email they tell you to reply to isn’t in service anymore and unable to talk to someone for them. Nearly 1 week and not got them still.
- EA_Aljo2 years ago
Community Manager
Please see my response directly above yours for help with this. I'm now going to lock this thread as there is nothing we can do to help with missing points purchases over Answers HQ.
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