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berkem1234's avatar
berkem1234
2 years ago

Re: My EA account was banned today.

Did you even read what I wrote or you just saw the word ban in the title and copy pasted we cannot assist with bans? I tried all links and none of them allow me to talk with a real person regarding this issue. My money went to waste and all I get as an explanation is you have been banned and we won't do anything about it. I don't even know why I was banned. What did I do to get banned? I want to talk with support. Not an automated bot. I don't want to get unbanned, I just want to know why I was banned.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @berkem1234,

    We wouldn't be able to provide you with any further information regarding your ban here on AHQ. You can try to contact EA Help Support via chat to speak to someone about it. 

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

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