bug

So when I load into an ultimate team match, the game will freeze for a few seconds whilst in the pre match cinematics and then unfreeze and continue until it shows the kick off screen where I will then be disconnected from the match. This happens 4-5 in a row before working. Another issue with my fifa is that randomly when loading into a division rivals/fut champs when loading into the pre match cinematics my game will stay on the black screen and won't move, I have to restart my game and it classes it as a DNF which is very annoying when I have a multiplier on my division rivals wins and when I am playing fut champs as it takes away a game, EA please can you fix my fifa!