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raidsok's avatar
raidsok
2 years ago

Champs reset request (Disconnection from multiple games)

Is it possible to restart weekend league? This week, Ultimate TOTS, is the most important weekend league of the year, and I was unable to get my normal rewards due to connectivity issues. I have disc...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @raidsok 

I'm sorry to say, we can't reset your weekend league games. The best we can do is troubleshoot your connection. If you'd like to do that, please run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @6c52dbb79192a453 wrote:
    @EA_Aljo I done that and got 86 is that good ?

    86 is not a good score. Are you on a wireless connection by chance?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @6c52dbb79192a453 

        There's an excellent chance that's causing the disconnects. Can you switch to a wire or is your router too far away?

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