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raidsok's avatar
raidsok
1 year ago

Champs reset request (Disconnection from multiple games)

Is it possible to restart weekend league? This week, Ultimate TOTS, is the most important weekend league of the year, and I was unable to get my normal rewards due to connectivity issues. I have disc...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@CF11_FC 

Did you power cycle your network equipment and console/PC when switching to a wire?

CF11_FC's avatar
CF11_FC
1 year ago

Yes i've power cycled twice already and no change. Really disappointing.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @CF11_FC 

    I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

  • CF11_FC's avatar
    CF11_FC
    1 year ago

    You're going to have to be more specific sorry, the left side of what screen?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @CF11_FC 

    The Connection Quality Report screen.

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